Access Guide
Opening Times
- Monday Closed.
- Tuesday 10:00 - 17:00.
- Wednesday 10:00 - 17:00.
- Thursday 10:00 - 17:00.
- Friday 10:00 - 17:00.
- Saturday 10:00 - 17:00.
- Sunday 11:00 - 16:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is York.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is a car park for public use within 200m (approx).
- The name of the car park is Castle.
- The car park is located on Tower Street.
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double (with one leaf locked).
- The door(s) is / are heavy.
- The width of the door opening is 70cm (2ft 4in).
Level Change (Main Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 6 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Reception
- The desk/counter is 1m (3ft 3in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
View
- The reception is also the gift shop counter.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- The lighting levels are medium.
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Comments
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- There are some seats in the rooms and halls which visitors can sit on.
- Seats which visitors cannot sit on are clearly marked.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is not a hearing assistance system.
- Concessions are available.
- There is not a wheelchair to borrow.
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Comments
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- There is a large print information folder in the main hall.
- The height of the lectern is 79cm.
- Guides are available in most rooms to provide information about the house and the collections.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are additional rooms.
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Comments
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- Visitors with mobility issues can request to use the Great Staircase.
- The exit from the first floor is via a spiral staircase.
- Visitors who are uncomfortable with spiral staircases can retrace their steps to the rear staircase.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
View
- There are guided tours on Mondays at 11:00 and 14:00.
- Last entrance is half an hour before the doors close.
- Bank holiday hours are the same as weekdays.