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York Dungeons

12 Clifford Street, York, YO1 9RD

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Access Guide

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Introduction

  • Services / facilities within the building include an interactive live action tour and a gift shop.

Opening Times

  • The venue has seasonal opening times.
  • Comments View
    • Opening times vary on a seasonal basis.
    • High Season (April - October) is generally 10:00 to 17:00.
    • Low Season (November - March) is generally 11:00 to 16:00.
    • Some extended opening times are available for seasonal events.
    • Please check the venue's website for up to date opening times.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is portable.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 71cm (2ft 4in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There is also an easy slope on the pathway leading to the entrance (photographs 5 and 6).

Outside Access (Gift Shop Entrance)

  • This information is for the entrance located at the right of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 81cm (2ft 8in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 69cm (2ft 3in).

Level Change (Gift Shop Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.
  • The width of the ramp/slope is 146cm (4ft 9in).
  • Comments View
    • The slope creates a small lip at the first set of doors (photograph 2).

Outside Access (Standard Toilets Area Entrance)

  • This information is for the entrance located at the front left of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 88cm (2ft 11in).

Level Change (Standard Toilets Area Entrance - External Steps)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Level Change (Standard Toilets Area Entrance - Internal Steps)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 12 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.

Outside Access (Ground Floor Only Tour Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 144cm (4ft 9in).
  • Comments View
    • This door is opened by staff who will escort visitors who require access.
    • This door is also used for access to the accessible toilet prior to the tour starting.

Level Change (Ground Floor Only Tour Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Counter (Gift Shop)

  • The counter is 2m (2yd 7in) from the entrance.
  • There is level access to the counter from the entrance.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • The height of the counter is high (110cm+).
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The distance given is from the gift shop entrance.
    • The tour ends at the gift shop.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are low.
  • Comments View
    • Some of the rooms contain drop floors, drop benches, or low ceilings.
    • In these rooms staff will ask visitors with a variety of conditions to identify themselves so that they can either be escorted on an alternative route or be guided to a non-moving area of the room.
    • There are two manual wheelchairs available to borrow.
    • The first is located at the top of the entrance staircase, the second is located at the bottom of the rear staircase.
    • The patron swaps between wheelchairs at the rear staircase.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • There is a/are step(s) to access this area/service.
  • Comments View
    • There are a number of ramps and slopes throughout the tour, all of easy gradient.
    • The majority of the ramps and slopes do not have handrails.
    • There are handrails on both sides of the slope entering the Courtroom.
    • The majority of the ramps and slopes are over 150cm wide.
    • The number of medium steps without handrails to the visitor participation areas varies from 2 to 6 depending on the room.
    • Some areas of the flooring are uneven and move slightly underfoot.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 13 steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are low.
  • Comments View
    • The staircase is located next to the ticket desk, beyond the main entrance and is used to access the start of the tour.
    • There is a similar staircase located halfway through the tour with a handrail on the left going up and 15+ steps.

Lift

  • There is a lift for public use.
  • The lift is located at the staircase in the entrance area.
  • The lift is a chair stair lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 2m (2yd 7in) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • Comments View
    • There is a similar chair stair lift at the additional set of stairs which leads back down from the first to ground floor.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the ground floor only tour entrance.
    • This accessible toilet is located on the ground floor, to the left as you enter.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 159cm (4ft 11in x 5ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilet is accesssed via easy ramps that are located along the corridors on the ground floor.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance to the toilet area.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • Comments View
    • 2 Wheelchairs are available to borrow.
    • A bowl of water for an assistance dog can be provided at the start and end of the tour, however due to the nature of the tour it cannot be provided during the tour.
    • The tour lasts approximately 75 minutes.
    • For any special requirements, such as script packs, please contact the venue in advance.

York City Centre Access Information