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York Station

Station Road, York, YO24 1AB

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in York.
  • The venue is not situated on a road which has a steep gradient.

Parking (Long Stay)

  • The venue does have its own car park.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 250cm x 350cm (8ft 2in x 11ft 6in).
  • The nearest designated bay is 112m (122yd) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does have a height restriction barrier.
  • The maximum height is 300.
  • Comments View
    • The designated bays are 2 metres from the entrance to Platform 1.

Parking (Short Stay)

  • The venue does have its own car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • The patron does have to cross a road.
  • The road is generally busy.
  • Comments View
    • The car park is 25m from the venue's entrance.
    • The convenient dropoff point is located next to the entrance to the car park
    • The photograph shows the taxi rank directly outside the station entrance.

Outside Access (Station Road)

  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • There are 4 identical sets of automatic doors beside each other at the entrance.

Reception (Travel Centre)

  • The reception desk is 22m (24yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • Counter 9 has a height adjustable counter.
    • There is also a Fast Track ticket machine adapted for wheelchair users.
    • The Travel Centre is located on the left hand side of the concourse as you enter the station.
    • There are automatic doors at the entrance to the Travel Centre from the main station concourse.

Inside Access (Station Concourse)

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • There is a help point and also a meeting point for pre booked assistance in the main concourse.
    • The Customer Services Office is located on the right hand side of the concourse as you enter the station.

Eating and Drinking (Coopers Bar)

  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Restaurant Bar Internal (The Lemon Tree Cafe Bar)

  • Once inside, there is not level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Menus are not available in large print.
  • The type of food served here is sandwiches and snacks.

Level Change (The Lemon Tree Cafe Bar)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located outside both entrances to cafe (Platforms 8 and 9).
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 163cm (5ft 4in).

Train Station

  • There are generally 10 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • This office is located on Platform 3 or the station concourse.
  • The train companies operating from within this station are GNER, Virgin, Northern Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located directly outside the entrance.
  • The taxi rank is 2m (6ft 7in) from the accessible entrance.
  • There are 11 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
  • Comments View
    • Platforms 1 to 11 are accessible to a wheelchair user.
    • Shops or services within the station are the Customer Service Office on Platform 3, WHSmith, Coopers Bar, Upper Crust Cafe, Whistlestop, Burger King, Hertz and Europcar hire car service.
    • The Customer Service Office is open Monday to Saturday 06:30 - 22:30 and Sunday 07:30 - 22:30.

Train Station Platform

  • This information is for platform(s) 1-11.
  • The platform(s) which has/have level access is / are 1-4.
  • The platform(s) accessed by lift is / are 5-11.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 260cm x 165cm (8ft 6in x 5ft 5in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is low.
  • Comments View
    • There are 3 identical lifts.
    • The first lift goes from Platform 3 down to the subway. This lift is 55 metres from the entrance.
    • Another lift goes from the subway to Platforms 5-9. This lift is 75 metres from the entrance.
    • The other lift goes from the subway to Platforms 10-11. This lift is 105 metres from the entrance.

Accessible Toilet (Short Stay Car Park)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 25m (27yd) from the accessible entrance.
    • The accessible toilet is located at the entrance to the short stay car park.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Customer Services Office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The tap type is lever.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • .

Accessible Toilet (Platform)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 140m (153yd) from the accessible entrance.
    • The accessible toilet is located between Platforms 8 and 9.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Customer Services Office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 157cm x 310cm (5ft 2in x 10ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The tap type is lever.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is poor.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There is a separate baby changing area, which requires a RADAR key to access.
    • The key can be obtained from the Customer Services Office on Platform 9.
    • There is a moderate ramp leading up to the adapted and standard gents toilets, and baby changing facility, from Platform 8.
    • At the time of research there was a moveable chair in the transfer space.
    • There is also a unisex adapted toilet, accessed via an easy ramp, and standard male toilets on Platform 2.

Standard Toilet(s) (Platform)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located left as you face the Customer Services Offices.
    • The female toilets are 35m (38yd) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located between Platforms 8 and 9.
    • The male toilets are 140m (153yd) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.
  • Comments View
    • There is a separate baby changing area, which requires a RADAR key to access.
    • The key can be obtained from the Customer Services Office on Platform 9.
    • There is a moderate ramp leading up to the adapted and standard gents toilets, and baby changing facility, from Platform 8.
    • At the time of research there was a moveable chair in the transfer space.
    • There is also a unisex adapted toilet, accessed via an easy ramp, and standard male toilets on Platform 2.

Standard Toilet(s) (Short Stay Car Park)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments View
    • There is a wheelchair available to borrow from the Customer Service Office on the station concourse. Staff are trained to take TypeTalk calls.