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York Station

Station Road, York, YO24 1AB

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours

Parking (Long Stay Station Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is operated by Excel Parking Services Ltd, ExcelParking.co.uk. Automatic Number Plate Recognition (ANPR) compliance cameras are in operation. Spaces - 604 Charges Off-peak: £5.00 Per Hour: £N/A Per Day: £17.00 Weekly: £69.00 Monthly: £260.00 Three Months: £660.00 Annual: £1970.00 For car parking rates Off Peak is after 09:30 a.m. Monday - Friday. Also all day Saturday and Sunday.
    • The car park is located To the left of the main entrance on Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 390cm (8ft 2in x 12ft 10in).
    • The nearest Blue Badge bay is 85m (92yd 2ft) from the main accessible entrance.
    • The furthest Blue Badge bay is 110m (120yd 11in) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.

Parking (Short Stay Station Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is open 24 hours a day and is a pay and display facility. There are 30 spaces in total. Charges at time of survey Per Hour: £2.00 The car park is operated by Excel Parking Services Ltd. Automatic Number Plate Recognition (ANPR) compliance cameras are in operation.
    • The car park is located to the right of the main accessible entrance on Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 285cm x 470cm (9ft 4in x 15ft 5in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the the pedestrian entrance to the Station.
    • The furthest Blue Badge bay is 35m (38yd 10in) from the the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located near to the entrance to the car park.
  • Comments View
    • The taxi rank is directly outside the station entrance.

Outside Access (Station Road)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 119cm (3ft 11in).
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • There are 4 identical sets of automatic doors beside each other at the entrance.
    • The Taxi Rank is located immediately outside the entrance with a dedicated Accessible taxi drop off point.

Inside Access (Station Concourse)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/04/2022.
  • The hearing assistance system was working at the time of testing.
  • This venue does not play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • The Information Office, Assistance Meeting Point and Automatic Ticket Machines are all located ahead and to the right of you when entering the station concourse. The Travel Centre is located directly to the right of the Ticket Machines.

Reception (Travel Centre)

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/04/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • Opening Hours
    • 06.00 - 20.00 Monday to Saturday
    • 08.00 - 19.00 Sunday.

Train Station

  • There are generally 15 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 35m (38yd 10in) from the main entrance.
  • This office is located on the station concourse.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 45m (49yd 8in) from the main entrance.
  • The train companies operating from within this station are LNER, Cross Country Trains, Trans Pennine Express, Grand Central, and Northern Trains.
  • The train companies that operate within this station include:.
  • Please click here for access information for LNER.
  • Please click here for access information for Cross Country Trains.
  • Please click here for access information for Trans Pennine Express.
  • There is a taxi rank at the station.
  • The taxi rank is located directly outside the main entrance.
  • The taxi rank is 2m (2yd 7in) from the main entrance.
  • Shops and services within the station include Shops: Sainsbury's Whistle Stop, York Gin, and WH Smith Food Outlets: Pret A Manger, Burger King , Starbuck's AMT Coffee, Costa Coffee, Upper Crust, and The Potions Express.
  • All key concourse shops and services have level access.
  • There are 11 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1-4.
  • The platform(s) accessed by lift is / are 5-11.
  • The platform(s) accessed by stair climber is / are 5-9.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-11.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are not available to access platforms.
    • Platforms which have tactile markings at the platform edge are 2, 4, 7, 9, 10, and 11.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 7, 8, 9, and at the Short Say Car Park Entrance.
    • Accessible toilets are located on the main station concourse.
  • Comments View
    • The Information Office is open Monday to Sunday 07:00 - 20:00
    • Europcar hire car service is adjacent to the Long Stay car park.

Station Foyer

  • The station has a larger foyer where customers can access a number of shops and services before entering the main concourse.
  • There are a number of automatic touch screen machines to the right where pre-purchased tickets can be collected. The active screen areas are 110cm from the floor.

Eating and Drinking (The Duke of York)

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the Station Road.
  • The distance between the floor and the lowest table is 75cm (2ft 6in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 110cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are not welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a traditional pub menu.
  • Comments View
    • There is a second entrance to the pub located to the right of the station foyer.

Restaurant Bar Internal (Coffee Room)

  • The following information is for the café.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is not ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the the entrance door on Platform 7.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold drinks with pastries and snacks.

York Tap Station Bar

  • The York Tap is situated next to Platform 3 and has an accessible entrance at the Station hotel drop off area.
  • There is an outside seating area.
  • The York Tap Station Bar specialises in British real ale and continental craft beer.
  • For further information please click here.

LNER First Class Lounge

  • The lounge is located behind the seating area on Platform 3 and in front of Platform 1. It is only available to LNER First Class customers. For full details visit:https://www.lner.co.uk/the-east-coast-experience/first-class/first-class-lounges/.

Level Change (Stairs at Platform 3 Access to Bridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Level Change (Stairs Access to Platforms 5-9 from Bridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the bridge giving access to Platforms 5-9.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Subway)

  • There is a/are step(s) to access this area/service.
  • Comments View
    • There are 2 subways connecting Platforms 1 to 3 with the other Platforms 4 to 11, both on Platform 3. The first is situated on the left side on entering the station which links to all Platforms, the other on the right which links to Platform 5b.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are subway giving access to all lifts.
  • Wall mounted information boards are not provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 145cm (4ft 9in).
  • The dimensions of the lift are 165cm x 260cm (5ft 5in x 8ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.
  • Comments View
    • There are 3 identical lifts.
    • The first lift goes from Platform 3 down to the subway. This lift is 55 metres from the main entrance.
    • The second lift goes from Platforms 5 and 6 to the subway, giving access to Platforms 1-4 & 10-11. This lift is 75 metres from the main entrance.
    • The third lift goes from Platforms 10-11 to the subway, giving access to Platforms 1-9. This lift is 105 metres from the main entrance.

Changing Places (Short Stay Car Park)

  • Location and Access View
    • The facility is located in the Short Stay Car Park.
    • The facility is approximately 3m (3yd 10in) from the the pedestrian entrance to the station from the Short Stay Car Park.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is ramped/sloped access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • There is a high colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the Information Desk or a member of the mobile station help staff.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a push button or pad.
    • The door has a horizontal grab rail.
    • The width of the door is 100cm (3ft 3in).
    • The dimensions of the facility are 288cm x 435cm.
    • The ceiling height is not at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • There is a high colour contrast between the walls and floor.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 155cm.
    • The transfer space on the left as you face the toilet is 90cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • As you face the toilet there are vertical grab rails on both sides.
    • There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
    • There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a elbow pad flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 59cm.
    • The toilet has a cistern.
    • There is a high colour contrast between the toilet seat and pan.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 178cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • There is a high colour contrast between the wash basin grab rail(s) and wall.
    • There is a soap dispenser.
    • The soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the soap dispenser is 109cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 85cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 80cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 98cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are general domestic waste and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a coat hook.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • The facility has sloped access coming from the station.
    • Level access is available from the short stay car park, but this is via a small cobbled area.

Accessible Toilet(s) (Station Concourse. Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the left of the main station concourse next to the main Train Information Board.
  • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • The toilet is for the use of disabled people and also those needing baby changing facilities.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • There is a high colour contrast between the external door and wall.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • There is a high colour contrast between the internal door and wall.
  • The door has a horizontal grab rail.
  • There is a high colour contrast between the horizontal grab rail and internal door.
  • The dimensions of the accessible toilet are 170cm x 230cm (5ft 7in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • Additional Fixtures View
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is a high colour contrast between the toilet seat and pan.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • There is a high colour contrast between the toilet roll holder and the wall.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • There is a high colour contrast between the wash basin wall-mounted grab rail(s) and wall.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
    • There is a high colour contrast between the hand dryer and the wall.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 89cm.

Accessible Toilet (Platform 8 and 9 with Baby Changing)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 140m (153yd 4in) from the main entrance.
    • This accessible toilet is located between Platforms 8 and 9.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Information Desk or a member of the mobile Station help staff.
    • The door opens outwards.
    • The door is push pad activated.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 240cm x 270cm (7ft 10in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 140cm.
    • The lateral transfer space on the right is 60cm.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 84cm (2ft 9in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located on the wall facing the toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • A dropdown rail is available on the left side of the toilet.

Accessible Toilet(s) (Platform 8 and 9)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located between Platforms 8 and 9.
  • This accessible toilet is approximately 140m (153yd 4in) from the main entrance.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • The toilet is for the use of disabled people and also those needing baby changing facilities.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Information Desk or a member of the mobile Station help staff.
  • There is pictorial signage on or near the toilet door.
  • There is a high colour contrast between the external door and wall.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet opening is 94cm.
  • There is a low colour contrast between the internal door and wall.
  • The door has a horizontal grab rail.
  • There is a high colour contrast between the horizontal grab rail and internal door.
  • The dimensions of the accessible toilet are 315cm x 155cm (10ft 4in x 5ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • Additional Fixtures View
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a high colour contrast between the toilet seat and pan.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • There is a high colour contrast between the toilet roll holder and the wall.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • There is a high colour contrast between the wash basin wall-mounted grab rail(s) and wall.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is a high colour contrast between the hand dryer and the wall.

Accessible Toilet(s) (Platform 7 and 9)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located in the Waiting Room situated between Platforms 7 and 9.
  • This accessible toilet is approximately 25m (27yd 1ft) from the Lift on Platforms 5 and 6.
  • There is step-free access into the accessible toilet, via lift.
  • This is a female toilet.
  • The toilet is for the use of disabled people and also those needing baby changing facilities.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • There is a high colour contrast between the external door and wall.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 83cm.
  • There is a high colour contrast between the internal door and wall.
  • The door has a horizontal grab rail.
  • There is a high colour contrast between the horizontal grab rail and internal door.
  • The dimensions of the accessible toilet are 200cm x 260cm (6ft 7in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm (4ft 5in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • There is an emergency alarm.
  • The alarm did not sound when tested.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) and sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • Additional Fixtures View
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a high colour contrast between the toilet seat and pan.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • There is a high colour contrast between the toilet roll holder and the wall.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • There is a high colour contrast between the wash basin wall-mounted grab rail(s) and wall.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is a high colour contrast between the hand dryer and the wall.
  • Baby Changing Facilities View
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s) (Station Concourse Female)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the left of the main station concourse next to the main Train Information Board.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 50m from the main entrance.
    • There is a high colour contrast between the external toilet door(s) and wall(s).
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.

Standard Toilet(s) (Male Platform 8 and 9)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located in between Platform 8 and 9.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 60m from the Lift on Platforms 5 and 6.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.

Standard Toilet(s) (Short Stay Car Park Male)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located next to the Short Stay Car Park pedestrian exit/entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 27m from the main entrance.
    • There is a high colour contrast between the external toilet door(s) and wall(s).
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the male toilet.

Standard Toilet(s) (Platform 7 and 9 Waiting Room Female)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located in Platform 7 and 9 Waiting Room Female.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 100m from the main entrance.
    • There is a medium colour contrast between the external toilet door(s) and wall(s).
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Comments View
    • There are wheelchairs available to borrow from the Information Office on the station concourse.
    • There are two Braille / Tactile Maps of the Station provided by the RNIB. The first is next to the First Class Lounge behind the seating on Platform 3 and in front of Platform 1. The second is next to the Male Standard Toilets and York Tap on Platform 3.

User Reviews