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Accrington Pals Primary Health Care Centre

1 Paradise Street, Accrington, Lancashire, BB5 2EJ

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Access Guide

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Overview (Accrington Pals Primary Health Care Centre)

  • About View
    • This is a health care centre with multiple services available.
    • Services available in the venue include: GP services, Physiotherapy, Musculoskeltal, Occupational Therapy, Diabetes, Orthotics, Orthoptics, Therapy Services, AAA Screening, Dermatology, Retinal Screening, Heart Failure, Pharmacy, Treatment Room.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground, first, second and third can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: online annual safeguarding training.

Toilet and Changing Facilities (Accrington Pals Primary Health Care Centre)

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor to the left of the main entrance, and at the end of the left and right-hand corridors on the first, second and third floors.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located along the right-hand corridor on the first, second and third floors.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptions at the end of the right-hand corridor on the first floor.

Parking (Accrington Pals Primary Health Care Centre)

  • Car Park View
    • The car park is located in front and to the left of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 224cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 37m from the main entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • Parking for all users is restricted to two hours.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the building opposite the main car park.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 99cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • The minimum width between the bollards is 188cm.
  • There is step-free level access as you enter.

Entrance (Paradise Street Entrance)

  • This entrance is located at the rear of the building opposite Paradise Street.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 99cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 102cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • There is step-free level access as you enter.

Reception (Accrington Pals Primary Health Care Centre)

  • The reception is located ahead as you enter the main entrance.
  • The distance from the main entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 119cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Getting Around (Accrington Pals Primary Health Care Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise.
  • Wayfinding and dementia-friendly signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.

Lift (Main Public Lift)

  • The lift surveyed is located to the far right after entering the main entrance.
  • The distance from the main entrance is 22m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, second and third floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 110cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Stairs

  • The stairs surveyed are located to the far right after entering via the main entrance.
  • There is a single manual door to access the stairwell.
  • The ground, first, second and third floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Second Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the second floor at the end of the right-hand corridor.
    • The distance from the main public lifts is 27m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 109cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have varying visual contrasts.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 80cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 101cm and 137cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.