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Alexandra Avenue Health and Social Care Centre

275 Alexandra Avenue, South Harrow, HA2 9DX

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Access Guide

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Overview (Alexandra Avenue Health and Social Care Centre)

  • About View
    • This is a health and social care centre with multiple services available.
    • Services available in the venue include: Audiology, Children's Services (Speech and Language, Children's Physiotherapy, Occupational Therapy, Paediatric Clinics), Podiatry, Health Visiting Service, Cardiology, Urology, Diabetic Eye Screening, Ridgeway Branch Surgery, Dental, Diabetic Retinal Screening and Surveillance, Minor Surgery, Gastroenterology, Psychology Service, Adult Physiotherapy, Harrow Respiratory Service, and Perinatal Service.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is a main entrance located at the front of the Alexandra Avenue Health and Social Care Centre.
    • There is a long slope at the main entrance.
    • The slope bypasses steps.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • LG, G, and 1 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
    • British Sign Language interpreters can be provided on request.
    • British Sign Language interpreters must be pre-arranged with the department that you are visiting.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Alexandra Avenue Health and Social Care Centre)

Parking (Alexandra Avenue Health and Social Care Centre)

  • Car Park View
    • The car park is located at the rear of the Alexandra Avenue Health and Social Care Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 234cm (width) x 495cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 124cm.
    • The nearest designated bay is 4m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the rear of the Alexandra Avenue Health and Social Care Centre.

Entrance (Accessible Entrance)

  • This entrance is located at the rear of the Alexandra Avenue Health and Social Care Centre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 103cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 92cm.
  • There is step-free level access as you enter.

Reception (Floor G - Main)

  • The reception is located on floor G, to the left after exiting the lift.
  • The distance from the lift is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 117cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 80cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 99cm to 125cm from the floor.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • The seating is fixed.

Getting Around (Alexandra Avenue Health and Social Care Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • Some flooring is shiny.
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.

Lift (Alexandra Avenue Health and Social Care Centre)

  • The lift surveyed is located to the left and ahead after entering the accessible entrance.
  • The distance from the accessible entrance is 8m.
  • The most accessible route to the lift has step-free level access and automatic doors.
  • Floors L, G, 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 152cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Alexandra Avenue Health and Social Care Centre)

  • The stairs surveyed are located to the left as you enter the accessible entrance and then in the corridor to the right.
  • Floors LG, G and 1 can be accessed by these stairs.
  • There are 18 steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Seating Area (Floor LG - Midwifery)

  • Location and Access View
    • The Midwifery seating area is located on floor LG, opposite the lift.
    • The most accessible route has step-free level access and automatic doors.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Floor LG - Transfer Space Both Sides)

  • Location and Access View
    • The toilet surveyed is located on floor LG, opposite the lift.
    • The distance from the accessible entrance is 14m.
    • The most accessible route to the toilet has step-free level access and automatic doors.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 193cm (width) x 242cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 82cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 72cm (from the side of the toilet pan).
    • There is a lever flush on the right transfer side.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 109cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 110cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hooks are 132cm from the floor.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There are horizontal grabrails on both sides of the toilet, however they are not within reach.