Access Guide
Overview
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About
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- Services available in the venue include: GP, dental and sexual health services.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Ashton Under Lyne.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the rear entrance A.
- There is step-free level access at the main entrance.
- There are 2 other entrances.
- 2 of the other entrances have step-free level access.
- There is step-free level access throughout all areas.
- There are manual doors along circulation routes.
- Access throughout may include pillars.
- Floors G, 1 and 2 can be accessed via a standard lift.
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Getting Help and Assistance
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- Seating is available.
- There is a portable hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located to the rear of the building.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 131cm.
- The nearest designated bay is 5m from the rear entrance A.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- Some Blue Badge Bays are near entrance A and some are near entrance B.
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Charges and Restrictions
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- This car park is for staff and Blue Badge holders only.
- Parking is free for all users.
- Free parking is restricted to 2 hours.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the front of the building, near the main entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
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Public Parking
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- There is a public car park located across the road from the main entrance.
- The name of the car park is Old Street car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
- Old Street car park is pay and display, 2 hours for free and up to 3 hours is £1.
Entrance A - Rear Car Park
- This entrance is located off the car park, to the rear of the building on the left side.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 110cm.
- There is a single automatic door.
- The door opens towards you.
- The width of the opening is 102cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second set of double manual doors.
- The doors are permanently held open.
- The width of the opening is 161cm.
- The doors have a high colour contrast.
- There is a push pad or push button to exit at a height of 120cm.
- At the time of survey (8/10/26) the intercom entry system was not working.
Entrance B - Rear Car Park
- This entrance is located off the car park, to the rear of the building on the right side.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 105cm.
- There is a single automatic door.
- The door opens towards you.
- The width of the opening is 103cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second set of double manual doors.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 162cm.
- The doors have a high colour contrast.
- There is a push pad or push button to exit at a height of 120cm.
- There is a door release on the 2nd door at a height of 120cm.
- At the time of survey (8/10/26) the intercom entry system was not working.
Main Entrance
- This entrance is located to the front of the building, off Old Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 110cm.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 125cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 133cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
Main Reception
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Location
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- The reception is located in the centre of the building on Floor G.
- The distance from entrance A is 12m.
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Route
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- The most accessible route to the reception has step-free level access.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 119cm.
- There is a lowered section at the desk.
- The height of the lowered section is 75cm.
- The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 115cm to 127cm from the floor.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Some seating is fixed.
- Furniture available in this area includes: tables.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located on the corridor on floor G, and on floor 2 outside the orange area.
- All toilets with adaptations have a right hand transfer space.
- Ambulant toilet facilities are located within the standard toilets on floor G.
- Female and male step-free standard toilet facilities are located on the corridor of floor G.
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Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations on floor G.
Getting Around
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Access
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- There is step-free access between floors via lift.
- There is step-free level access throughout walkways.
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Circulation
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- There are manual doors along circulation routes.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some flooring is shiny and patterned.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift A - Brown, Red, Orange
- The lift surveyed is located next to entrance A.
- The distance from entrance A is 3m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- Floor G, 1 and 2 (the Brown, Red and Orange areas) can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings.
- The control buttons have a medium colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 120cm (width) x 208cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Lift B - Blue, Green, Purple
- The lift surveyed is located next to entrance B.
- The distance from entrance B is 6m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- Floors G, 1 and 2 (the Blue, Green and Purple areas) can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings.
- The control buttons have a medium colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 120cm (width) x 210cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Stairs A - Brown, Red, Orange
- The stairs are located next to entrance A.
- Floors G, 1 and 2 (the Brown, Red and Orange areas) can be accessed by these stairs.
- There are permanently held open doors to access the stairwell.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls or windows.
Stairs B - Blue, Green, Purple
- The stairs are located by entrance B.
- Floors G, 1 and 2 (the Blue, Green and Purple areas) can be accessed by these stairs.
- There are double manual doors to access the stairwell.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls or windows.
Toilet with Adaptations (Floor G - Right Hand Transfer)
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Location
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- The toilet surveyed is located along the corridor on the ground floor.
- The distance from entrance B is 9m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 91cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 214cm (width) x 250cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 147cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 88cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 106cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 117cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a long mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 90cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Floor 2 - Right Hand Transfer)
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Location
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- The toilet surveyed is located on Floor 2, in the orange area.
- The distance from lift A is 5m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 200cm (width) x 205cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 101cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 84cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 106cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The towel dispenser has a medium colour contrast.
- The towel dispenser is 109cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
