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Comely Bank Health Centre

46 Ravenswood Road, Walthamstow, London, E17 9LY

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Access Guide

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Overview (Comely Bank Health Centre)

  • About View
    • This is a community health centre with multiple services available.
    • Services available in the venue include: GP Practices, Blood Tests, an Eye Clinic, Speech and Language Therapy, Ultrasound and Cardiology Service, Midwife Appointments, Optometry, Gynaecology, and Minor Operations.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The Bailey Practice entrance has step-free access via a steep ramp.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground floor, first floor and second floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There are fixed and portable hearing assistance systems.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request), different languages (on request) and audio (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Comely Bank Health Centre)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor of the main wing and on the first floor of the main wing.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the left hand side of The Bailey Practice reception waiting area.

Parking (Comely Bank Health Centre)

  • Car Park View
    • The car park is located in front of the Comely Bank Health Centre, off Ravenswood Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 249cm (width) x 484cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 124cm.
    • The nearest designated bay is 9m from the Main Wing entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • The nearest designated bay is 30m from The Bailey Practice entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Wing Entrance)

  • This entrance is located at the front of the main wing, opposite the car park.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 115cm.
  • The height of the hand sanitiser is 77cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.

Reception (Ground Floor)

  • The reception is located straight ahead as you enter the Main Wing entrance.
  • The distance from the Main Wing entrance is 7m.
  • The most accessible route to reception has automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 111cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 91cm to 112cm from the floor.
  • The touchscreen has the following accessibility aids: large text.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.
  • A portable hearing loop is available.
  • The hearing assistance system was tested and working at the time of the survey.

Getting Around (Comely Bank Health Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Toilet with Adaptations (Main Wing - Ground Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the corridor to the left beyond the lift as you enter the Main Wing.
    • The distance from the Main Wing entrance is 11m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The width of the door opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 173cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 107cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 135cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 130cm from the floor.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the left as you enter the Main Wing.
  • The distance from the Main Wing entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor, first floor and second floor (the second floor is for staff only) are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 87cm.
  • The internal dimensions of the lift are 144cm (width) x 136cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels were low at the time of the survey.

Stairs

  • The stairs surveyed are located to the left as you enter the Main Wing.
  • There is a permanently held open door to access the stairwell.
  • The ground floor, first floor and second floor (the second floor is for staff only) can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Main Wing - First Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor, to the left and left again along the corridor as you exit the lift.
    • The distance from the lift is 9m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The width of the door opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 172cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 108cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 128cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin, a pedal bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 139cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Entrance (The Bailey Practice Entrance)

  • This entrance is located to the rear of The Bailey Practice Wing.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 130cm.
  • The height of the hand sanitiser is 109cm.
  • There is a single automatic door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 115cm.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 128cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Toilet with Adaptations (The Bailey Practice - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located straight ahead as you enter The Bailey Practice.
    • The distance from The Bailey Practice entrance is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 135cm (width) x 257cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 67cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 79cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 94cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 136cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Parent and Baby Room / Feeding Room (The Bailey Practice)

  • The room surveyed is located to the left as you enter The Bailey Practice, on the left hand side of the reception waiting area.
  • The distance from The Bailey Practice entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 82cm.
  • There is a wash basin, a paper towel dispenser and a mirror in the room.
  • The wash basin has a lever mixer tap.
  • The room has a waste bin and a clinical waste bin.
  • Seating available in the room includes: chairs with armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.