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Eltham Community Hospital

30 Passey Place, London, SE9 5DQ

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Access Guide

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Overview (Eltham Community Hospital)

  • About View
    • This is a community hospital with multiple services available.
    • Services available in the venue include: GP Practice, Musculoskeletal (MSK) Services, Diabetic Eye Screening, Community Diagnostic Centre (CDC), X‑Ray, MRI Scanning, CT Scanning, Ultrasound, Cardiology, Blood Tests, Respiratory, DEXA Scanning and Teledermatology.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • Floors G, 1 and 2 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request), different languages, different languages (on request) and audio (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Eltham Community Hospital)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor, straight ahead as you enter Eltham Community Hospital, beyond the main reception, and within the MRI and CT Scanning waiting area; and on the first floor, next to both the Oxleas and Circle Integrated Care waiting areas.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located on the ground floor, straight ahead as you enter Eltham Community Hospital, beyond the main reception and to your left.
    • The gender inclusive step-free standard toilet facilities are located on the first floor, next to both the Oxleas and Circle Integrated Care waiting areas.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor, straight ahead as you enter Eltham Community Hospital, beyond the main reception and to your left.

Parking (Eltham Community Hospital)

  • Car Park View
    • The car park is located to the side of the building, off Passey Place.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 253cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 12m from the main entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope and narrow walkways.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for all users.
    • Free parking for Blue Badge holders is restricted to 2 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located outside the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located Passey Place.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital, off Passey Place.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is an intercom at a height of 88cm.
  • The height of the hand sanitiser is 114cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 118cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 107cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Main Reception)

  • The reception is located straight ahead and on the left as you enter the via the main entrance.
  • The distance from the main entrance is 10m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Getting Around (Eltham Community Hospital)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open and manual doors.
  • The flooring is shiny.
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, bariatric chairs with armrests and chairs without armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located beyond the main reception.
    • The distance from the main entrance is 19m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 191cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 124cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 99cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Parent and Baby Room / Feeding Room (Baby Change)

  • The room surveyed is located on the ground floor, beyond the main reception and to the left.
  • The distance from the main entrance is 23m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 98cm.
  • There is a wash basin, a paper towel dispenser and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in the room includes: armchairs.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The fixed baby change table is 84cm high.

Parent and Baby Room / Feeding Room (Baby Feed)

  • The room surveyed is located on the ground floor, beyond the main reception and to the left.
  • The distance from the main entrance is 24m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a wash basin and a paper towel dispenser in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in the room includes: armchairs.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (Lift A)

  • The lift surveyed is located straight ahead, through the doors and on the left as you enter via the main entrance.
  • The distance from the main entrance is 29m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Floors G, 1 and 2 (2 is staff only) are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 139cm.
  • The internal dimensions of the lift are 139cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Stairs

  • The stairs surveyed are located straight ahead, through the doors and on the left as you enter via the main entrance.
  • There is a single manual door to access the stairwell.
  • Floors G, 1 and 2 (2 is staff only) can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (First Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor, within the Oxleas waiting area.
    • The distance from the lift is 15m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and dementia friendly signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 165cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 104cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 131cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 144cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.