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Forest Road Primary Care Centre

308a Hertford Road, Edmonton, London, N9 7HD

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Access Guide

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Overview (Forest Primary Care Centre)

  • About View
    • This is a community health centre with multiple services available.
    • Services available in the venue include: GP Practices including: Boundary Road Surgery, Bounce Road Practice, and Forest Road Group Practice. Other services include: Health Clinic, Pharmacy, Phlebotomy, Podiatry, Lymphoedema, Leg Ulcer Clinic, Dental Services, Speech and Language Therapy, Community Kidney Diagnostic Service and Midwife Service.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground floor, 1st floor and 2nd floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • Documents are available in the following formats: different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities (Forest Primary Care Centre)

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • Toilets with adaptations are located on each floor of the Forest Primary Care Centre.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The shared step-free standard toilet facilities are located on the ground floor of the Forest Primary Care Centre.
    • The male and female step-free standard toilet facilities are located on floors 1 and 2 of the Forest Primary Care Centre.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor, to the right from the main entrance.

Parking (Forest Primary Care Centre)

  • Car Park View
    • The car park is located to the left side of the Forest Primary Care Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 470cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 125cm.
    • The nearest designated bay is 18m from the main entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the Forest Primary Care Centre.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 133cm.
  • The height of the hand sanitiser is 109cm.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 138cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 138cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Getting Around (Forest Primary Care Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

Reception (Main/Bounces Road Practice/Boundary House Surgery)

  • The reception is located ahead and to the left as you enter the main entrance.
  • The distance from the main entrance is 14m.
  • There is step-free level access to reception.
  • The height of the reception desk is 119cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 129cm to 144cm from the floor.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Seating Area (Breast Screening Waiting Area)

  • Location and Access View
    • The Breast Screening Waiting Area is located on the ground floor, directly ahead from the main entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Seating Area (Blood Tests/Lymphoedema/Leg Ulcer Clinic/Podiatry Waiting Area)

  • Location and Access View
    • The Blood Tests/Lymphoedema/Leg Ulcer Clinic/Podiatry Waiting Area is located on the ground floor, to the right from the main entrance, and then along the corridor to the left.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests and bariatric chairs with armrests.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located ahead and to the right from the main entrance, and then along the corridor to the left.
    • The distance from the main entrance is 35m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 202cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 109cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 109cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 112cm and 178cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Parent and Baby Room / Feeding Room (Baby Feed)

  • The room surveyed is located ahead and to the right from the main entrance.
  • The distance from the main entrance is 20m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 95cm.
  • There is a wash basin, a paper towel dispenser, an assistance bell, a mirror and a coat hook in the room.
  • The wash basin has a lever tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in the room includes: armchairs.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Forest Primary Care Centre)

  • The lift surveyed is located to the left from the main entrance.
  • The distance from the main entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor, 1st floor and 2nd floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 103cm (width) x 208cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Forest Primary Care Centre)

  • The stairs surveyed are located to the left from the main entrance.
  • There is a single manual door to access the stairwell.
  • The ground floor, 1st floor and 2nd floor can be accessed by these stairs.
  • There are 19 steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Reception (1st Floor - Forest Road Group Practice)

  • The reception is located on the 1st floor, ahead and to the left after exiting the lift.
  • The distance from the lift is 10m.
  • There is step-free level access to reception.
  • The height of the reception desk is 119cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 132cm to 145cm from the floor.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.

Reception (2nd Floor - Enfield Musculoskeletal Community Health Hub)

  • The reception is located on the 2nd floor, to the left after exiting the lift.
  • The distance from the lift is 8m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 118cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 132cm to 144cm from the floor.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and bariatric chairs with armrests.