You are on Overview (Hornsey Neighbourhood Health Centre). Skip to the next section.

Overview (Hornsey Neighbourhood Health Centre)

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• About View
  • This is a neighbourhood health centre with multiple services available.
  • Services available in the venue include: Bladder and Bowel Care Service, Gynaecology, Integrated Community Therapy Team (ICTT), Intermediate Diabetes Specialist Service (IDSS), MSC CATS, MSK Physiotherapy, Parent Infant Psychology Service (PIPS), Podiatry, Pulmonary Rehabilitation, School Nursing Service, and Speech and Language Therapy.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point, on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is Hornsey.
  • The nearest underground station is Turnpike Lane.
  • The nearest bus station is Turnpike Lane Bus Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Floors G, 1 and 2 can be accessed via a standard lift.
  • Floors G - 1 can be accessed via the stairs.
  • Floor 2 is only accessible via the lift.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: phone charging points and Wi-Fi.

You are on Toilet and Changing Facilities (Hornsey Neighbourhood Health Centre). Skip to the next section.

Toilet and Changing Facilities (Hornsey Neighbourhood Health Centre)

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on floors G, 1 and 2.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located in the standard toilets on floors G, 1 and 2.
  • The male and female step-free standard toilet facilities are located on floors G, 1 and 2.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on floor 1, ahead after exiting the lift.

You are on Parking (Hornsey Neighbourhood Health Centre). Skip to the next section.

Parking (Hornsey Neighbourhood Health Centre)

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• Car Park View
  • The car park is located at both sides and the rear of the Hornsey Neighbourhood Health Centre.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 5 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 242cm (width) x 460cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 128cm.
  • The nearest designated bay is 18m from the main entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the Hornsey Neighbourhood Health Centre.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the Hornsey Neighbourhood Health Centre.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The ramp bypasses the steps.
• There are 5 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm and 45cm.
• There is an additional slight slope that leads up to the first set of doors.
• The height of the hand sanitiser is 87cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 154cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 118cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Getting Around (Hornsey Neighbourhood Health Centre). Skip to the next section.

Getting Around (Hornsey Neighbourhood Health Centre)

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The reception is located ahead as you enter the main entrance.
• The distance from the main entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 115cm.
• There is a lowered section at the desk.
• The height of the lowered section is 80cm.
• The reception has glazed screens.
• There is a portable hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 140cm to 153cm from the floor.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Reception (Physiotherapy and Diagnostics). Skip to the next section.

Reception (Physiotherapy and Diagnostics)

• The reception is located to the right as you enter the main entrance.
• The distance from the main entrance is 15m.
• There is step-free level access to reception.
• The height of the reception desk is 117cm.
• There is a lowered section at the desk.
• The height of the lowered section is 81cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.

You are on Toilet with Adaptations (Floor G - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor G - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on floor G, on the right side of the Hornsey Neighbourhood Health Centre.
  • The distance from the main entrance is 25m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 232cm (width) x 172cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 126cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 103cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 104cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 132cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Hornsey Neighbourhood Health Centre). Skip to the next section.

Lift (Hornsey Neighbourhood Health Centre)

• The lift surveyed is located on the right side of the Hornsey Neighbourhood Health Centre.
• The distance from the main entrance is 20m.
• The most accessible route to the lift has step-free level access.
• Floors G, 1 and 2 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium visual contrast and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 125cm (width) x 135cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Hornsey Neighbourhood Health Centre). Skip to the next section.

Stairs (Hornsey Neighbourhood Health Centre)

• The stairs surveyed are located to the right as you enter the main entrance.
• Floors G and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Reception (Queenswood Medical Practice). Skip to the next section.

Reception (Queenswood Medical Practice)

• The reception is located on floor 1, ahead and to the right as you exit the lift.
• The distance from the lift is 8m.
• There is step-free level access to reception.
• The height of the reception desk is 116cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has glazed screens and patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 129cm to 144cm from the floor.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels vary due to the size of the space.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.

You are on Parent and Baby Room / Feeding Room (Hornsey Neighbourhood Health Centre). Skip to the next section.

Parent and Baby Room / Feeding Room (Hornsey Neighbourhood Health Centre)

• The room surveyed is located on floor 1, on the far side of the seating area as you exit the lift.
• The distance from the lift is 26m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 108cm.
• There is a wash basin, an assistance bell, a mirror and a coat hook in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: chairs without armrests and armchairs.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Seating Area (Floor 1 - Children's Services). Skip to the next section.

Seating Area (Floor 1 - Children's Services)

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• Location and Access View
  • The Children's Services seating area is located on floor 1, in the corridor ahead as you exit the lift.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (Floor 1 - Patient Waiting Area). Skip to the next section.

Seating Area (Floor 1 - Patient Waiting Area)

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• Location and Access View
  • The patient waiting area is located on floor 1, in the corridor to the right as you exit the lift.
  • The most accessible route has step-free level access, a lift and doors permanently held open.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Reception (Floor 2 - The Gynaecology Collaborative). Skip to the next section.

Reception (Floor 2 - The Gynaecology Collaborative)

• The reception is located on floor 2, to the right and ahead after exiting the lift.
• The distance from the lift is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 120cm.
• There is a lowered section at the desk.
• The height of the lowered section is 82cm.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.