Access Guide
Overview
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About
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- Services available in the venue include: Services on the ground floor include GP practices, podiatry, outpatients suites, and a children's suite.
- Services on the first floor include a dental suite, therapy suite and theatres.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Carlton.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy ramp at the most accessible entrance.
- The most accessible entrance is the rear entrance.
- There is step-free access via a steep ramp at the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- The ground and first floor can be accessed via a standard lift.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located around the sides and rear of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 490cm (depth).
- The hatched/marked zones vary between bays.
- The nearest designated bay is 21m from the rear entrance.
- The most accessible route from the Blue Badge parking has slight ramps.
- This route has narrow walkways.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located outside the main entrance.
- There is a dropped kerb with tactile paving from the drop-off point.
Rear Entrance
- This entrance is located to the rear of the building, nearest the Blue Badge bays.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope or ramp at the entrance.
- There is an intercom at a height of 100cm.
- There is a single automatic door.
- The door opens towards you.
- The width of the opening is 110cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second, single automatic door.
- The door opens towards you.
- The width of the opening is 110cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
Main Entrance
- This entrance is located to the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is sloped and stepped access at the entrance.
- The slope bypasses the steps.
- The slope has a steep gradient.
- There are 7 steps.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is between 30cm and 45cm.
- There is a buzzer at a height of 103cm.
- There are double automatic doors.
- The doors open towards you.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is a second set of double automatic doors.
- The doors open towards you.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is a push pad or push button to exit at a height of 91cm.
Reception
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Location
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- The reception is located in the centre of the building.
- The distance from the rear entrance is 18m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 109cm.
- There is a lowered section at the desk.
- The height of the lowered section is 73cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located next to the reception, centrally in the building.
- All toilets with adaptations have a left hand transfer space.
Getting Around
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Access
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- There is step-free access between floors via lift.
- There is step-free level access throughout all areas.
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Circulation
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- There are no doors to open along circulation routes.
- Access throughout may include pillars.
- There is a high colour contrast between the walls and floor along circulation routes.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to the use of large glazed walls.
Main Lift
- The lift surveyed is located in the centre of the building.
- The distance from the rear entrance is 14m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground and first floor can be accessed by this lift.
- The lift door has a medium colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 630kg.
- The external lift control buttons have tactile markings.
- The control buttons have a medium colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 111cm (width) x 141cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a medium colour contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Theatre Suites Lift
- The lift surveyed is located next to the main entrance.
- The distance from the rear entrance is 28m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground and first floor can be accessed by this lift.
- The lift door has a medium colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 630kg.
- The external lift control buttons have tactile markings.
- The control buttons have a medium colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 110cm (width) x 140cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a medium colour contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs are located in the centre of the building.
- The ground and first floor can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Left Hand Transfer)
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Location
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- The toilet surveyed is located on the ground floor next to the reception.
- The distance from the rear entrance is 29m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial, written text, 'Not All Disabilities Are Visible' and numbered signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 90cm.
- There is a second door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 91cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 183cm (width) x 210cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 112cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 104cm from the floor.
- The wash basin has push taps.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- There is a vertical grab rail on the left side of the wash basin.
- The wash basin grab rail has a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 120cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 104cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 118cm from the floor.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
