Access Guide
Summary
- This is a health centre.
- Services on the ground floor include: Clinical Suite, Physiotherapy, Training Room, Occupational Therapy, Child Development Suite, toilets and a changing place.
- Services on the first floor include: Audiology, Speech & Language, CAMHS, toilets and baby change.
- This is a health centre for children and young people.
Getting Here
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By Road
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- The Gem Centre is located on Neachells Lane and can be accessed from Willenhall Road to the south via Neachells Lane, and the A460 to the west via Bushbury Road and Wednesfield Way.
- The Gem Centre has standard, family and Blue Badge parking for staff and visitors.
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By Bus
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- The nearest bus stop is the Gem Centre, located on Neachells Lane and approximately 50m from the service.
The 53 service stops here.
- The nearest bus stop is the Gem Centre, located on Neachells Lane and approximately 50m from the service.
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By Train
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- The nearest train station is Wolverhampton, served by Avanti West Coast, Cross Country, Transport for Wales, and West Midlands Trains.
It is 2.8 miles from the service.
- The nearest train station is Wolverhampton, served by Avanti West Coast, Cross Country, Transport for Wales, and West Midlands Trains.
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Useful Links
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- Bus providers near The Gem Centre.
- To view the web page described above click here (opens in new tab).
- Train providers at Wolverhampton Train Station.
- To view the web page described above click here (opens in new tab).
- Train providers at Wolverhampton Train Station.
- To view the web page described above click here (opens in new tab).
- Information on Wolverhampton Train Station.
- To view the web page described above click here (opens in new tab).
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 237cm x 462cm (7ft 9in x 15ft 2in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac and block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Comments
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- There are 5 family parking bays available, with dimensions of 240cm wide by 464cm deep.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the venue.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 118cm.
- The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 110cm (3ft 7in).
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 92cm (3ft).
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 122cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 152cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Reception (Ground Floor 1)
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Reception
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- The reception point is located ahead as you enter.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/06/2021.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is bench seating and also a mixture of single seats with and without armrests.
- The waiting room / area does have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are not available.
- Vending machines are available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Reception (Ground Floor 2)
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Reception
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- The reception point is located to the left as you enter.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are two seater sofas.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Waiting Room / Area (First Floor)
- There is a waiting room / area.
- The waiting room / area is approximately 10m from the lift.
- There is level access into the waiting room / area.
- Level access is by lift.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- Some chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are not available.
- Vending machines are not available.
- A water dispenser is not available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Getting Around
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Access
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- There is step free access throughout the building via lift(s).
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Circulation
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- There are not doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet and vinyl.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are provided in some corridors.
- Seating is provided in corridors.
- There is high visual contrast between the walls and floor in all areas.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There is a quiet room available to the right as you enter.
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Audio
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- This venue does play background music in public areas.
- Music is played on the ground floor.
- There is a hearing assistance system in the public areas of the building.
- The type of system is a portable loop.
- A hearing system is available from the ground floor reception.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/06/2021.
- The hearing loop was working at the time of testing.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, heavy, single doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are not provided on landings.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located at the rear of the ground floor waiting area.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 20m (21yd 2ft) from the main entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is low.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal controls for the lift are 85cm - 100cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Changing Places (Ground Floor)
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Location and Access
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- The facility is located in the rear right corner of the ground floor waiting area.
- The facility is approximately 45m (49yd 8in) from the main entrance.
- There is level access into the facility.
- The facility surveyed is not for the sole use of disabled people.
- The visual contrast between the external door and wall is medium.
- The visual contrast between the internal door and wall is high.
- You do not need a key for the facility.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The door has a horizontal grab rail.
- The width of the door is 76cm (2ft 6in).
- The dimensions of the facility are 241cm x 245cm.
- There is not a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The visual contrast between the walls and floor is low.
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Toilet Details
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- The facility toilet has a transfer space on one side only.
- The transfer space on the right as you face the toilet is 160cm (5ft 3in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The visual contrast between the dropdown rail(s) and wall is medium.
- As you face the toilet there are vertical grab rails on both sides.
- The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
- The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is an elbow pad flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 80cm.
- The toilet has a cistern.
- The toilet seat visual contrast is low.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 68cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The visual contrast between the wash basin grab rail(s) and wall is medium.
- There is a soap dispenser.
- The height of the soap dispenser is 88cm.
- Wide tear off paper roll is not available.
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is not at the recommended height of 80cm-100cm.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a/are non-infectious waste, female sanitary and pedal bin disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a coat hook.
- There is a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
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Comments
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- There is a 103cm high push button to open the door.
Toilet with Adaptations (Ground Floor - Transfer Both Sides)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the rear of the ground floor waiting area and to the right of the lifts.
- This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The visual contrast between the external door and wall is medium.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 80cm (2ft 7in).
- The visual contrast between the internal door and wall is medium.
- The door has a horizontal grab rail.
- The visual contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 195cm x 226cm (6ft 5in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 74cm.
- The lateral transfer space on the right is 80cm.
- The transfer space is obstructed by a female sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There are dropdown rails on both sides of the toilet.
- The visual contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- The visual contrast between the wall-mounted grab rail(s) and wall is low.
- The visual contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The visual contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 68cm (2ft 3in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 91cm (2ft 12in).
- The visual contrast between the hand dryer and the wall is low.
Toilet with Adaptations (First Floor - Left-Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you exit the lift.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The visual contrast between the external door and wall is medium.
- The door opens inwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 96cm (3ft 2in).
- The visual contrast between the internal door and wall is medium.
- The door has a horizontal grab rail.
- The visual contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 206cm x 282cm (6ft 9in x 9ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 135cm (4ft 5in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The visual contrast between the wall-mounted grab rail(s) and wall is high.
- The visual contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- The visual contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 68cm (2ft 3in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 89cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- The visual contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The visual contrast between the hand dryer and the wall is high.
Parent and Baby Room (First Floor)
- There is a parent and baby room for public use.
- The parent and baby room is located to the left as you exit the lift.
- The parent and baby room is approximately 5m from the lift.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 95cm (3ft 1in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 88cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the ground floor and to the left and rear of the waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 15m from the main entrance.
- The visual contrast between the external toilet door(s) and wall(s) is medium.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
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Toilet Facilities 2
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- The female and male toilets are located on the first floor and to the right as you exit the lift.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 15m from the lift.
- The visual contrast between the external toilet door(s) and wall(s) is medium.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
