Access Guide
Summary
- This is a health centre.
- Services within the building include: Doctors Surgeries, Community Dental Services, District Nurses and Physiotherapy.
- Services on the first floor include: Staff Only and Training Rooms.
Getting Here
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By Road
View
- The Kenton Centre is on Hillsview Avenue in the centre of Newcastle. From the A1 Junction 77 turn onto the A167 as far as Kenton Lane. Turn onto Kenton Lane (A191) as far as Halewood Avenue which is the third turning on the left, Hillsview Avenue is then the first turn on the left and the Kenton Centre is then on the right.
- The Kenton Centre does not have its own car park. There is the Kenton Shops car park at the rear of the Kenton Centre, this public car park does not have any Blue Badge parking bays. There is a Blue Badge parking bay on Hillsview Avenue, just in front of the medical centre. There is ample unmarked standard parking on Hillsview Avenue and the surrounding streets.
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By Bus
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- The nearest bus stop is 28m away on Hillsview Avenue, it is served by buses 7, 8, 10 and 11.
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By Train
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- The nearest train station is Newcastle, it is 3.6 miles away to the southeast. The nearest Metro station is Kingston Park, it is 1.1 miles away to the northwest.
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Useful Links
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- For bus times, please use the link below.
- To view the web page described above click here (opens in new tab).
- For train times, please use the link below.
- To view the web page described above click here (opens in new tab).
- For train times, please use the link below.
- To view the web page described above click here (opens in new tab).
- For Metro times, please use the link below.
- To view the web page described above click here (opens in new tab).
Parking
- The venue does not have its own car park.
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Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Kenton Shops Car Park.
- The car park is located behind the Kenton Centre.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 220cm x 610cm (7ft 3in x 20ft).
- On street Blue Badge parking is located on Hillsview Avenue.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
View
- There is unmarked on street parking on Hillsview Avenue and the surrounding streets.
Outside Access (Kenton Centre Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a bell/buzzer.
- The height of the bell/buzzer is 144cm (4ft 9in).
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 126cm (4ft 2in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
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Ramp/Slope Details
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- The ramp/slope is located to the right (slight) and to the left (Steep) of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
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Comments
View
- The ramp mentioned above is located at the right side of the Kenton Centre.
- There is a ramp to the left as shown in photographs
- This ramp is steep (6.4 degrees).
- This ramp has handrails on both sides.
- This ramp is over 150cm wide.
- There is not a level landing at the top.
Outside Access (Kenton Centre Rear Entrance)
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Entrance Details
View
- This information is for the entrance located at the rear of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a hand sanitiser.
- The height of the hand sanitiser is 136cm (4ft 6in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 154cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 157cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left of the entrance leading from the Kenton Shops car park.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located to the right of the entrance leading from the Kenton Shops car park.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
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Comments
View
- Both sets of doors are automatic to enter and automatic via push pad to exit.
Outside Access (Betts Avenue Medical Centre Rear Entrance)
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Entrance Details
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- This information is for the entrance located at the rear of the Kenton Centre leading from the Kenton Shops car park.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a bell/buzzer.
- The height of the bell/buzzer is 135cm (4ft 5in).
- There is an intercom.
- The height of the intercom is 129cm (4ft 3in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 97cm (3ft 2in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
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Ramp/Slope Details
View
- The ramp/slope is located to the left of the entrance leading from the Kenton Shops car park.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The ramp/slope does bypass the step(s).
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Step Details
View
- The step(s) is/are located to the right of the entrance leading from the Kenton Shops car park.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
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Comments
View
- Both sets of doors are automatic to enter and have a push pad to exit.
- The intercom is on the wall to the right of the second set of doors.
Outside Access (Betts Avenue Medical Centre Side Entrance)
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Entrance Details
View
- This information is for the entrance located at the right side of the Kenton Centre.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
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Comments
View
- The doors open automatically to enter and are push pad to exit.
Reception (Kenton Centre Main Reception and Dental Reception)
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Reception
View
- The reception point is located ahead as you enter the building via the Kenton Centre main entrance.
- The reception point is approximately 5m (5yd 1ft) from the Kenton Centre main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/08/2021.
- The hearing assistance system was not working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Reception (Betts Avenue Medical Centre)
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Reception
View
- The reception point is located to the left as you enter the building via the Betts Avenue Medical Centre rear entrance.
- The reception point is approximately 6m (6yd 1ft) from the Betts Avenue Medical Centre rear entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a bell to attract attention.
- The bell is at a suitable height for a wheelchair user.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/08/2021.
- The hearing assistance system was working at the time of testing.
- There is a touch screen.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Getting Around (Kenton Centre and Betts Avenue Medical Centre)
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Access
View
- There is step free access throughout the building.
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Circulation
View
- There are doors in corridors which have to be opened manually.
- There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in walkways and corridors is carpet.
- Handrails are not provided in corridors.
- Seating is not provided in corridors.
- There is high visual contrast between the walls and floor in all corridors.
- The lighting levels are good.
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Signage and Wayfinding
View
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
View
- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
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Comments
View
- Most corridors are over 120cm wide but some corridors are obstructed by support pillars, reducing the width to 97cm.
Parent and Baby Room (Betts Avenue Medical Centre)
- There is a parent and baby room for public use.
- The parent and baby room is located at the rear right of the main reception foyer.
- The parent and baby room is approximately 5m from the Betts Avenue Medical Centre Rear Entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is tactile, pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 87cm (2ft 10in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- The wash basin tap type is lever.
- There is/are not chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Toilet with Adaptations (Right of Kenton Centre Main Reception Desk - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located to the right of the Kenton Centre Main Reception Desk.
- This accessible toilet is approximately 10m (10yd 2ft) from the Kenton Centre main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the Kenton Centre Main Reception Desk.
- There is tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The visual contrast between the external door and wall is high.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The visual contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The visual contrast between the horizontal grab rail and internal door is high.
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Toilet Features
View
- The dimensions of the accessible toilet are 160cm x 216cm (5ft 3in x 7ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 118cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The visual contrast between the wall-mounted grab rail(s) and wall is low.
- The visual contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest and a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 87cm (2ft 10in).
- The visual contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 85cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 91cm (2ft 12in).
- The visual contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 101cm.
Toilet with Adaptations (Betts Avenue Medical Centre - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located at the rear of the main reception foyer on the right.
- This accessible toilet is approximately 5m (5yd 1ft) from the Betts Avenue Medical Centre rear entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the main reception desk.
- There is tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The visual contrast between the external door and wall is high.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The visual contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
View
- The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 52cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 127cm (4ft 2in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
- The visual contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
- The visual contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 142cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 116cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm (2ft 9in).
- The visual contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 83cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 95cm (3ft 1in).
- The visual contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
Standard Toilet(s) (Rear of the Kenton Centre)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located at the rear of the Kenton Centre, on the right just before the Kenton Centre Rear Entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 20m from the Kenton Centre Main Entrance.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
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Comments
View
- There is a door with a keycode lock to enter the female/male standard toilets.
- The door opens towards you (pull).
- The door is heavy.
- The door is 86cm wide.
- The keycode reader is on the wall to the right of the door.
- The keycode reader is 120cm high.
- There is a door release button to exit.
- The door release button is 114cm high.
- The keycode is available from the Kenton Centre main reception desk.
Standard Toilet(s) (Betts Avenue Medical Centre)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located in the main reception area at the front right hand side.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the Betts Avenue Medical Centre Rear Entrance.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is lever.
- Lighting levels are good.
