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The Phoenix Centre

Church Street, Heywood, Greater Manchester, OL10 1LR

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Access Guide

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Overview (The Phoenix Centre)

  • About View
    • This is a healthcare centre with multiple services available.
    • Services available in the venue include: Prebooked appointments with nursing staff and GPs.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • Levels 0, 1, 2 and 3 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
    • British Sign Language interpreters can be provided on request.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: a pay phone.

Toilet and Changing Facilities (The Phoenix Centre)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on level 0, level 1 and level 2.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located on level 0, level 1 and level 2.
    • The shared step-free toilet facilities are located on level 0, level 1 and level 2.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on level 0.

Parking (The Phoenix Centre)

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 474cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 25m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 3 hours.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (The Phoenix Centre Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 152cm.
  • The doors have a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 151cm.
  • The second door has a medium visual contrast.
  • There is step-free level access as you enter.

Reception (The Phoenix Centre Main Reception)

  • The reception is located in the middle of the entrance lobby.
  • The distance from the main entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables and coffee tables.
  • Some seating is fixed.

Getting Around (The Phoenix Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • The flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located within the lobby area, just past the reception and on the left.
  • The distance from the main entrance is 25m.
  • The most accessible route to the lift has step-free level access.
  • Level 0, level 1, level 2 and level 3 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 140cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a seat.
  • The lift seat is 61cm from the floor.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located at the rear of the entrance lobby.
  • Level 0, level 1, level 2 and level 3 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on level 0 to the rear of the building.
    • The distance from the main entrance is 22m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 166cm (width) x 213cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 97cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have varying visual contrasts.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 99cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on level 1.
    • The distance from the lift is 4m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 166cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 97cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have varying visual contrasts.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 117cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room

  • The room surveyed is located on level 0 at the rear of the building, next to the lift.
  • The distance from the main entrance is 24m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 83cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 80cm.
  • There is a wash basin and a paper towel dispenser in the room.
  • The wash basin has a lever mixer tap.
  • The room has a waste bin and a nappy/incontinence items bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.