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Undercliffe Health Care Centre

17 Lowther Street, Bradford, West Yorkshire, BD2 4RA

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Access Guide

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Overview (Undercliffe Health Care Centre)

  • About View
    • This is a health centre with multiple services.
    • Services available in the venue include: Community Health services, Peel Park Surgery, Valley View Surgery.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The lower and upper ground floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request), Makaton (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Undercliffe Health Care Centre)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the lower and upper ground floor, off the main walkways.
    • 2 of the toilets with adaptations have a right hand transfer. 2 of the toilets with adaptations have no transfer space.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the upper ground floor off the main walkway and within the lower ground toilet with adaptations.

Parking (Undercliffe Health Care Centre)

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 227cm (width) x 420cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 119cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 4m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 98cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 103cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 107cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Upper Ground Floor - Peel Park Surgery Reception)

  • The reception is located on the upper ground floor, ahead and to the right as you enter via the main entrance.
  • The distance from the main entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 116cm to 146cm from the floor.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.

Reception (Upper Ground Floor - Valley View Surgery Reception)

  • The reception is located on the upper ground floor, to the left as you enter via the main entrance.
  • The distance from the main entrance is 10m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • The seating is fixed.

Getting Around (Undercliffe Health Care Centre)

  • There is step-free level access throughout all areas.
  • Access throughout may include uneven surfaces and manual doors.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Upper Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the upper ground floor, to the left as you enter via the main entrance.
    • The distance from the main entrance is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 118cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 98cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Parent and Baby Room / Feeding Room (Upper Ground Floor - Baby Change)

  • The room surveyed is located on the upper ground floor, ahead as you enter via the main entrance.
  • The distance from the main entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 89cm.
  • There is a toilet, a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin and a pedal bin.
  • Seating available in the room includes: armchairs.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Upper Ground Floor - Baby Feed)

  • The room surveyed is located on the upper ground floor, off the main walkway.
  • The distance from the main entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a high visual contrast.
  • There is a coat hook in the room.
  • The room has no disposal facilities.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Undercliffe Health Care Centre)

  • The lift surveyed is located in the middle of the building.
  • The distance from the main entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground and upper ground floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 100cm (width) x 120cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (Undercliffe Health Care Centre)

  • The stairs surveyed are located in the middle of the building.
  • There is a single manual door to access the stairwell.
  • The lower ground and upper ground floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Reception (Lower Ground Floor - Community Reception)

  • The reception is located on the lower ground floor, to the right as you exit the lift.
  • The distance from the lift is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: coffee tables.