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Yarnspinners Primary Health Care Centre

Carr Road, Nelson, BB9 7SR

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Access Guide

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Overview (Yarnspinners Primary Health Care Centre)

  • About View
    • This is a health care centre with multiple services available.
    • Services available in the venue include: 5 GPs, Podiatry, Treatment Rooms, Dermatology, Community District Nurses, Children's Speech and Language, Dietetics, AAA Screening, Stop Smoking Clinic, Retinal Eye Screening, Orthoptics and a Pharmacy.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: slight ramps - on the ground floor to Reedyford Health Care, on the first floor to the Pendle Valley Practice, and on the second floor to Whitefield Health Care.
    • The ground, first and second floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: disability awareness training.

Toilet and Changing Facilities (Yarnspinners Primary Health Care Centre)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor to the left of reception and to the left on the first and second floors after exiting the main entrance lift.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located on the ground floor to the left of reception and on the second floor to the left after exiting the main entrance lift.
    • The shared step-free toilet facilities are located on the ground floor opposite the main waiting area.
    • The male step-free toilet facilities are located on the first floor on the left after exiting the main entrance lift.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor opposite the main waiting area.

Parking (Yarnspinners Primary Health Care Centre)

  • Car Park View
    • The car park is located at the front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and cobbles.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 500cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 35m from the car park entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • Parking for all users is restricted to 90 minutes.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located near the car park entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • The slope bypasses the steps.
  • There are 20 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 122cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 114cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Car Park Entrance)

  • This entrance is located at the side of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 163cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Yarnspinners Primary Health Care Centre)

  • The reception is located ahead as you enter via the main entrance.
  • The distance from the main entrance is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 123cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The lowered counter is only available when sufficient staff are available.
  • There is background noise in this area which varies depending on the time of day.
  • Some flooring is shiny and patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Getting Around (Yarnspinners Primary Health Care Centre)

  • There is step-free level access throughout the majority of walkways, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: slight ramps - on the ground floor to Reedyford Health Care, on the first floor to the Pendle Valley Practice, and on the second floor to Whitefield Health Care.
  • Access throughout may include narrow walkways.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels were even at the time of the survey.

Lift (Car Park Entrance)

  • The lift surveyed is located to the left of the car park entrance.
  • The distance from the car park entrance is 19m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, second and third floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 131cm.
  • The internal dimensions of the lift are 130cm (width) x 239cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Lift (Main Entrance)

  • The lift surveyed is located to the left of the main entrance.
  • The distance from the main entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first and second floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 101cm.
  • The internal dimensions of the lift are 105cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the left as you enter via the car park entrance.
  • There is a single manual door to access the stairwell.
  • The ground, first, second and third floors can be accessed by these stairs.
  • There are 19 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left of the main entrance.
    • The distance from the main entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 96cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Baby Changing)

  • The room surveyed is located on the ground floor opposite the reception desk.
  • The distance from the main entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 106cm.
  • There is a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin and a pedal bin.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.