Access Guide
Generic (Alternative Services)
- This branch and the business is committed to making the services they offer accessible to all customers. As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances. If you’d rather see them face-to-face in your own home, they can always accommodate that too. In each branch a portable hearing loop is available on request with 48 hours notice. To find out more or if you have any further questions, please contact your local branch.
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Clapham Junction.
- This station has step-free access.
- The nearest overground station is Clapham Junction.
- This overground station has step-free access.
- The nearest bus station is Vauxhall.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There is step-free level access throughout all areas.
- There are no doors to open along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located in Dorothy Road.
- The Blue Badge bays are clearly marked.
- On-street standard parking is available in Dorothy Road and Altenburg Gardens.
Entrance
- This entrance is located in Lavender Hill Road.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp does not bypass the steps.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are no handrails for the ramp.
- There are 2 steps.
- There are no handrails for the steps.
- The steps have some clear markings.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 8cm.
- The depth of the steps is not between 30cm and 45cm.
- There is a bell at a height of 93cm.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 83cm.
- The doors have a low colour contrast.
Branch
- There is step-free level access throughout all areas.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Area signage is not provided.
- Seating available for customers includes: chairs with armrests, armchairs and high stools.
- Furniture available in this branch includes: tables, coffee tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- There are no meeting rooms in this branch.