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Hamptons - Paddington

Unit 43, 4 Merchant Square East, Paddington, London, W2 1AQ

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Access Guide

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Generic (Alternative Services)

  • This branch and the business is committed to making the services they offer accessible to all customers. As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances. If you’d rather see them face-to-face in your own home, they can always accommodate that too. In each branch a portable hearing loop is available on request with 48 hours notice. To find out more or if you have any further questions, please contact your local branch.

Overview

Parking

  • Public Parking View
    • On-street standard parking is available.
    • The on-street standard parking bays are located in Praed Street.

Entrance

  • This entrance is located at the front of the branch in Merchant Square East.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a bell at a height of 98cm.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Branch

  • There is step-free level access throughout all areas.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests and stools.
  • Furniture available in this branch includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There is 1 meeting room in this branch.
  • The meeting room has step-free access.

Meeting Room

  • The room is located to the left as you enter.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.