Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Connells Basingstoke South branch page on their website (opens in a new tab).
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; audio on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Basingstoke.
- The branch does not have its own car park.
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Shared Car Park
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- The branch shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 3 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 260cm x 465cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is block paving.
- There is a dropped kerb from the car park to the branch.
- The dropped kerb does have tactile paving.
Approach
- The surface of the approach is block paving.
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Bollards
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- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 77cm.
- The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- There is a level landing at the top of the ramp/slope.
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Comments
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- The steep slope is one metre in length.
Outside Access
- This information is for the entrance located at the front the bench facing the car park.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 91cm.
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Step(s)
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- The step(s) is/are located at the entrance threshold.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 6cm.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; sofas and chairs with no armrests.
Desk(s)
- There is/are 4 desk(s) in the branch.
- The desk(s) is/are located to the left and right of the entrance.
- The nearest desk is approximately 4m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is not a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
- There is a dedicated desk used for Mortgage Services. This desk has partial screening for privacy purposes.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
- The nearest accessible toilet(s) is/are located at Stratton Park Public Toilets, Pack Ln, Basingstoke RG22 5SN.
Standard Toilet(s)
- Standard toilet facilities are not available.