You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Braintree branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.

Collapse all Expand all

• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Braintree.
• The branch does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Sainsburys public car park.

You are on Approach (From Market Place). Skip to the next section.

Approach (From Market Place)

• The surface of the approach is stone/concrete tiles/paving slabs.
• The approach surface is uneven in places.

Collapse all Expand all

• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is a level landing at the top of the ramp/slope.

You are on Approach (From Sainsbury's Car Park). Skip to the next section.

Approach (From Sainsbury's Car Park)

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.

Collapse all Expand all

• Bollards View
  • The bollards do not have a good visual contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch.
• There is external signage.
• There is stepped access at this entrance.

Collapse all Expand all

• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 94cm (3ft 1in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the door threshold .
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; armchairs and chairs with no armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located at the front of the branch for Sales. The Mortgage Advisor's desk is located at the rear of the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is not a clear unobstructed route to the desk(s).

Collapse all Expand all

• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).
  • A Dedicated Mortgage Services desk is located at the rear of the branch.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.