Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Connells - Cambourne branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Cambridge North.
- The branch does not have its own car park.
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Broad Street.
Outside Access
- This information is for the entrance located at the front of the branch.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs and chairs with no armrests.
Desk(s)
- There is/are 5 desk(s) in the branch.
- The desk(s) is/are located to the left as you enter the branch.
- The nearest desk is approximately 4m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on some of the desks.
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
- There is a dedicated desk to mortgage services.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are available.
- The shared toilets that were surveyed are located to the right as you enter and in the corridor to the left of the mortgage services desk.
- The shared toilet(s) is/are approximately 7m from the branch entrance.
- There is step-free access into the shared toilet(s).
- There is no signage on or near the toilet door.
- There is not a lowered urinal.
- An ambulant toilet with wall-mounted grab rails is available.
- There is a horizontal grab rail to the left of the seat.
- There is a lowered wash basin.
- The height of the lowered wash basin is 71cm.
- There are no vertical wall-mounted grab rails at the lowered wash basin.
- The wash basin(s) tap type is lever.
- There is a flashing fire alarm beacon within the toilet(s).
- Lighting levels are good.