Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Connells - Canterbury branch page on their website (opens in a new tab).
-
Help and Assistance
View
- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Canterbury East.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Watling Street Car Park, Whitefriars Car Park.
Approach
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
-
Bollards
View
- There are fixed bollards on the approach.
- The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.
-
Ramp/Slope
View
- There is a slope with a very slight incline.
Outside Access
- This information is for the entrance located on Watling Street.
- There is external signage.
- There is stepped access at this entrance.
-
Entrance
View
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- There is a slope with a very slight incline.
-
Step(s)
View
- The step(s) is/are located in the threshold of the entrance on Watling Street.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with armrests and chairs with no armrests.
Desk(s)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located on both sides of the main entrance.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
- Other desks are mostly used by the staff.
Meeting Room
- Meeting Room is located to the rear of the branch.
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
-
Access into the Room
View
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 80cm.
- The colour contrast between the external door and wall is fair.
- The colour contrast between the internal door and wall is good.
-
Room Details
View
- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 68cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be moved to allow a turning space for wheelchair users.
- There is a/are chair(s) with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a plain background.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.