Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Connells Filton branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
- The branch is located within The Shield Retail Centre.
- The details within this access guide relate to the branch and not the retail park.
- https://www.shieldretailcentre.com/ link (new tab) - click here.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Filton Abbey Wood.
- The branch does not have its own car park.
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Shared Car Park
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- The branch shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 5 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 250cm x 490cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The car park surface is tarmac and block paving.
- There is a dropped kerb from the car park to the branch.
- The dropped kerb does not have tactile paving.
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
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Comments
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- The shared car parking is free for 3 hours, with no return within 1 hour.
Approach
- The surface of the approach is block paving.
- The approach surface is uneven in places.
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Bollards
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- There are fixed bollards on the approach.
- The bollards do not have a good visual contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient.
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Comments
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- There are also various bike rakes which may cause obstruction on the approach to the branch.
Outside Access
- This information is for the entrance located within The Shield Retail Centre.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- This entrance may be locked but a member of staff will unlock it to allow entry.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is not a waiting area available in the branch.
- Seating can be provided for customers while they wait.
- Seating in the branch includes; chairs with no armrests.
Desk(s)
- There is/are 2 desk(s) in the branch.
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.