Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is High Wycombe.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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On Street Parking
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- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on High Street.
- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Council Car Park and Easton Street Car Park.
Approach (Queen Victoria Road)
- The surface of the approach is tarmac.
- The approach surface is uneven in places.
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Bollards
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- There are fixed bollards on the approach.
- The bollards have a good visual contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access
- This information is for the entrance located Queen Victoria Road.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 54cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; sofas and chairs with no armrests.
Desk(s)
- There is/are 8 desk(s) in the branch.
- The desk(s) is/are located to the left and to the right as you enter the branch. The mortgage services desk is at the rear of the branch
- The nearest desk is approximately 6m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 69cm.
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
- There is a dedicated mortgage services desk available.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.