You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Leighton Buzzard branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Leighton Buzzard.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Market Square outside the branch.
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: West Street (MSCP).
• Comments View
  • West Street Multi storey car park has 266 spaces. There is a height restriction of 1.98m. Blue badge bays are available.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 78cm (2ft 7in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; chairs with armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 4 desk(s) in the branch.
• The desk(s) is/are located ahead as you enter the branch .
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the lowest desk is 70cm.
  • The distance between the floor and the underside of the highest desk is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The room(s) on the floors which are not accessible is/are Mortgage Consultancy Room.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located at the rear of the branch .
  • The stairs are approximately 15m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.

You are on Level Change (into Mortgage Consultancy Room). Skip to the next section.

Level Change (into Mortgage Consultancy Room)

• There is a ramp/slope located at the threshold to the mortgage consultancy room.
• The ramp/slope is used to access Mortgage Consultancy Room .
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.

You are on Meeting Room (Mortgage Consultancy Room). Skip to the next section.

Meeting Room (Mortgage Consultancy Room)

• Mortgage service office is located on the first floor .
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can not provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.