You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Lichfield branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The branch is located within City Arcade.
• The details within this access guide relate to the branch and not the shopping area.
• https://www.google.com/maps/place/City+Arcade,+Lichfield+WS13+6LY/@52.682389,-1.8287736,20.32z/data=4m53m41s0x4870a78f254daf2b:0x158b41ea56893b328m23d52.68265814d-1.8285311 link (new tab) - click here.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request and different languages on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Lichfield City.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Bore Street.
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Multi Storey Car Park, The Friary Car Park.
• Comments View
  • On street parking is for Blue Badge Bay holders only.
  • Parking is allowed between 9am - 6pm for a maximum of 3 hours.

You are on Approach (From Bore Street). Skip to the next section.

Approach (From Bore Street)

• The surface of the approach is block paving.
• The approach surface is uneven in places.

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• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Approach (From the Shopping Centre). Skip to the next section.

Approach (From the Shopping Centre)

• The surface of the approach is stone/concrete tiles/paving slabs.
• There is a second level access to enter the branch. This is from the City Arcade entrance, then immediately to the right.
• There is step-free access on the approach.

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• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Outside Access (From Bore Street). Skip to the next section.

Outside Access (From Bore Street)

• This information is for the entrance located at the front of the branch on Bore Street.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 115cm (3ft 9in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 84cm.
• Step(s) View
  • The step(s) is/are located immediately before the Main Entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • The depth of the step(s) is 30cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Shopping Centre). Skip to the next section.

Outside Access (Shopping Centre)

• This information is for the entrance located at the front of the branch inside City Arcade.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; armchairs.

You are on Step(s). Skip to the next section.

Step(s)

• There is a/are step(s) located in the centre of the branch.
• The step(s) is/are used to access lower level/upper level of the main floor.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are good.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 9 desk(s) in the branch.
• The desk(s) is/are located straight ahead and to the left and right of the main entrance.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to some of the desks.
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 68cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.