You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Maidstone branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Maidstone East.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Wyke Manor Road.
• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Kings Street Car Park and The Mall Centre Car Park.

You are on Approach (King Street). Skip to the next section.

Approach (King Street)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on King Street.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is not step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; chairs with no armrests.

You are on Step(s) (Access to the Waiting Area). Skip to the next section.

Step(s) (Access to the Waiting Area)

• There is a/are step(s) located leading to the waiting area.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• There is not a/are not handrail(s) at the step(s).

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 3 desk(s) in the branch.
• The desk(s) is/are located The desks are located on both the right and left side, at the front of the branch.
  The mortgage desk is located at the rear right of the branch.
  The lettings desk is located at the rear left of the branch.
• The nearest desk is approximately 1m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is stepped access to some of the desks.
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; panels.
  • There is not a hearing assistance system at the desk(s).

You are on Step(s) (Access to Lettings). Skip to the next section.

Step(s) (Access to Lettings)

• There is a/are step(s) located in the centre left of the branch.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 22cm.
• There is not a/are not handrail(s) at the step(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.