You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Plymstock branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The branch is located within The Broadway Shopping Centre.
• The details within this access guide relate to the branch and not the shopping centre.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Plymouth.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Plymstock Broadway car park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Bollards View
  • There are fixed bollards on the approach.
  • The bollards do not have a good visual contrast to prevent them being hazardous to visually impaired people.
• Comments View
  • There may be a branch sign outside the branch which could cause an obstruction, see photos.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on The Broadway.
• There is external signage.
• There is step-free access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • This entrance may be locked but a member of staff will unlock it to allow entry.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 94cm (3ft 1in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 3 desk(s) in the branch.
• The desk(s) is/are located straight ahead and to the left after you enter the branch .
• The nearest desk is approximately 4m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Meeting Room (The Mortgage Services Office). Skip to the next section.

Meeting Room (The Mortgage Services Office)

• The Mortgage Services Office is located to the rear of the branch.
• The room is clearly visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.