You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Connells Rainham Lettings branch page on their website (opens in a new tab).

Collapse all Expand all

• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Rainham.
• The branch does not have its own car park.
• There are no parking facilities available at the branch.

Collapse all Expand all

• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Approach (High Street and Left of Entrance). Skip to the next section.

Approach (High Street and Left of Entrance)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.

Collapse all Expand all

• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 2 unmarked step(s), with no handrails.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the step(s) is 27cm.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on High Street.
• There is external signage.
• There is step-free access at this entrance.

Collapse all Expand all

• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 100cm (3ft 3in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; adjustable chairs with wheels and armrests and chairs with no armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 5 desk(s) in the branch.
• The desk(s) is/are located to the left as you enter and also to the right towards the rear of the branch.
• The nearest desk is approximately 1m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

Collapse all Expand all

• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The room(s) on the floors which are not accessible is/are the meeting room.

Collapse all Expand all

• Stairs View
  • The stairs are for public use.
  • The stairs are located to the rear of the branch and through a door to the left.
  • The stairs are approximately 10m from the entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 14 steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Meeting Room (Mortgage Services - First Floor). Skip to the next section.

Meeting Room (Mortgage Services - First Floor)

• The meeting room/mortgage service office is located on the first floor.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

Collapse all Expand all

• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 68cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
• Comments View
  • Appointments for mortgages can be held on the ground floor if required.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.