Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Connells St Albans branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is St Albans.
- The branch does not have its own car park.
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: New Kent Road Car Park and Christopher Place Car Park.
Approach (Chequer Street and Victoria Street)
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access
- This information is for the entrance located on the Corner of Chequer Street and Victoria Street.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 90cm (2ft 11in).
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
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Step(s)
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- The step(s) is/are located in front of and just beyond the entrance.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- The depth of the step(s) is 30cm.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- The step in front of the entrance is 13cm high.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- There is not a waiting area available in the branch.
- Seating can be provided for customers while they wait.
- Seating in the branch includes; chairs with no armrests.
Desk(s)
- There is/are 9 desk(s) in the branch.
- The desk(s) is/are located ahead as you enter the branch.
- The nearest desk is approximately 1m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on some of the desks.
- None of the desks have clear space under them.
- Potential obstructions include; panels.
- There is not a hearing assistance system at the desk(s).
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Comments
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- There is a dedicated desk for Mortgage Services.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.