You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Winton branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; audio and audio on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Bournemouth.

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• On Street Parking View
  • Standard on street parking is available (within approximately 50m of the branch).
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Ramp/Slope View
  • There is a slope with a very slight incline.
• Comments View
  • There is a very slight incline on the paving outside the branch running righ to left as you look at the front of the branch.
  • There are two advertising stands either side of the entrance. The Connells stand is 93cm high and 60cm wide. The other is 110cm High and 64cm wide.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the branch on Wimbourne Road.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located at the entrance threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not a waiting area available in the branch.
• Seating can be provided for customers while they wait.
• Seating in the branch includes; chairs with no armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 7 desk(s) in the branch.
• The desk(s) is/are located ahead from the entrance and then on the right and left of the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a plain background.
  • The lighting levels at the desk(s) are moderate to good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Level Change. Skip to the next section.

Level Change

• There is a/are step(s) located in the centre of the branch.
• The step(s) is/are used to access a hallway leading to the meeting room.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.

You are on Meeting Room. Skip to the next section.

Meeting Room

• Mortgage Services office is located at the rear of the branch..
• The room is clearly visible from the entrance.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Access into the Room View
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There are obstructions in the hallway leading to the meeting room. The obstructions include bags of refuse paper and boxes.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for customer use.
• The nearest accessible toilet(s) is/are located Kinson Public Toilets, Millhams Road BH10 7LG.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located at Kinson Public Toilets, Millhams Road BH10 7LG.