You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Ashley Adams Derby branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Derby Central.
• The branch does not have its own car park.

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• On Street Parking View
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on St. Mary's Gate
• Public Car Parks View
  • Public parking is not available within approximately 200m of the branch.

You are on Outside Access (Ashley Adams). Skip to the next section.

Outside Access (Ashley Adams)

• This information is for the entrance located to the front of the branch.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm.
• Step(s) View
  • The step(s) is/are located at the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the step(s) is 120cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Comments View
  • To the immediate left of the branch entrance, there is vehicular access and this has caused the paving surface to become uneven in places.
  • Some of the larger paving slabs in front of the branch appear to be raised in places.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; sofas and chairs with armrests.

You are on Desk(s). Skip to the next section.

Desk(s)

• There is/are 10 desk(s) in the branch.
• The desk(s) is/are located either side of the branch.
• The nearest desk is approximately 2m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).

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• Desk Features View
  • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Meeting Room (Mortgage Service Office). Skip to the next section.

Meeting Room (Mortgage Service Office)

• Mortgage Service Office is located to the rear of the branch.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 79cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Meeting Room (Mortgage Service Office). Skip to the next section.

Meeting Room (Mortgage Service Office)

• Mortgage Service Office is located to the rear of the branch.
• Clear signage for the room is not visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)