Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Abbotts - Chelmsford branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Chelmsford.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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On Street Parking
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- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Market Road.
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Public Car Parks
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- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: High Chelmer Multi-Storey Car Park.
Approach (Duke Street / Market Road Crossroads)
- The surface of the approach is block paving.
- There is step-free access on the approach.
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Comments
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- Both roads have similar features, but different colouring to the paving.
- The pedestrian crossing across Market Road leads to the Blue Badge bays opposite the branch.
Outside Access
- This information is for the entrance located at the front of the building on the junction between Duke Street and Market Road in Tindall Square.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
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Step(s)
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- The step(s) is/are located at the threshold.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 12cm.
- The depth of the step(s) is/are between 30cm and 45cm.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a waiting area available in the branch.
- Seating in the branch includes; armchairs.
Desk(s)
- There are no desks that are used solely for customer interactions. All the desks within branch are staff desks.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
