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Abbotts - Wymondham

15 Market Place, Wymondham, Norfolk, NR18 0AX

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Abbotts Wymondham branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Wymondham Abbey.
  • Shared Car Park View
    • The branch shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 3 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 230cm x 460cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is block paving.
    • The dropped kerb does not have tactile paving.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Market Street.
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is not available within approximately 200m of the branch.

Approach

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Outside Access

  • This information is for the entrance located at the front of the branch.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
  • Step(s) View
    • The step(s) is/are located leading to the entrance door.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 24cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Inside the Branch

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet and vinyl.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; armchairs and chairs with no armrests.

Step(s) (Access to Mortgage Consultancy Area)

  • There is a/are step(s) located ahead to the centre of the branch.
  • The step(s) is/are used to access Mortgage Consultancy area.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.

Desk(s)

  • There is/are 5 desk(s) in the branch.
  • The desk(s) is/are located ahead as you enter the branch.
  • The nearest desk is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to some of the desks.
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are moderate to good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • Some of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is a dedicated Mortgage Consultancy desk located at the rear of the branch.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.