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Austin & Wyatt - Canford Heath

15 Adastral Square, Canford Heath, Dorset , BH17 8SA

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Canford Heath branch page on their website (opens in a new tab).
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; Braille on request, large print on request, audio and audio on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Poole.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Adastral Square Car Park.

Approach

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 3 unmarked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the step(s) is 47cm.
    • The step(s) has/have tactile paving at the top and bottom.
  • Comments View
    • There is an advertising stand immediately by the entrance door. The stand is 90cm high and 60cm wide.
    • The steps are only on one side of the branch and can be avoided by approaching from the other side which has level access.

Outside Access

  • This information is for the entrance located at the front of the branch on Adastral Square.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 122cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and laminate.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests.
  • Comments View
    • The connection between the carpet and laminate flooring has a lip of 1cm.

Desk(s)

  • There is/are 4 desk(s) in the branch.
  • The desk(s) is/are located ahead from the entrance and then to the left and right of the branch.
  • The nearest desk is approximately 3m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is an additional desk at the rear of the branch from which mortgage advice is provided. The underside of the desk is 70cm from the floor. The desk has partial Perspex walling to offer a level of privacy.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.
  • The nearest accessible toilet(s) is/are located Canford Heath Library, Mitchell Road, Poole BH17 8UE.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located Canford Heath Library, Mitchell Road, Poole BH17 8UE.