Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the East Croydon branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
-
Help and Assistance
View
- There is a colleague trained in British Sign Language.
- Colleagues are trained to British Sign Language level 2.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is East Croydon.
- The nearest tram stop is East Croydon.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: NCP Car Park Croydon Central.
Outside Access
- This information is for the entrance located at the front of the branch.
- There is external signage.
- There is step-free access at this entrance.
-
Entrance
View
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is not step-free access throughout the branch.
- The type of flooring in the branch is carpet and vinyl.
- The lighting levels are moderate to good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with armrests and armchairs.
Desk(s) (Ground Floor)
- There is/are 7 desk(s) in the branch.
- The desk(s) is/are located directly ahead as you enter the branch.
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Other Floors
- Stairs can be used to access other floors.
-
Stairs
View
- The stairs are for public use.
- The stairs are located directly ahead as you enter the branch.
- The stairs are approximately 4m from the the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are the ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Desk(s) (First Floor)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located to the left of the stairs.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.