Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Selsdon branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Sanderstead.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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On Street Parking
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- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Outside Access
- This information is for the entrance located at the front of the building to the right.
- There is external signage.
- There is ramped/sloped access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located inside the branch, just after the entrance door.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Inside the Branch
- There is not step-free access throughout the branch.
- The type of flooring in the branch is carpet and tiles.
- The lighting levels are varied.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; stools and armchairs.
Desk(s)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located directly ahead from the main entrance and to the rear of the branch.
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is stepped access to some of the desks.
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- Some of the desks are placed in front of a plain background.
- The lighting levels at the desk(s) are varied.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Step(s)
- There is a/are step(s) located at the rear of the branch .
- The step(s) is/are used to access customer facing desk area.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 22cm.
- The lighting levels at the step(s) are low to moderate.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.