Access Guide
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Bairstow Eves - Shirley branch page on their website (opens in a new tab).
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is West Wickham.
- The branch has its own car park.
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Branch Car Park
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- The car park is located at the front of the branch.
- The car park type is open air/surface.
- Parking is free for all users.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is not a/are not designated Blue Badge parking bay(s) available.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- Customers do not have to cross a road between the car park and the branch.
- The car park does not have a height restriction barrier.
Approach
- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Bollards
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- There are fixed bollards on the approach.
- The bollards do not have a high visual contrast to prevent them being hazardous to visually impaired people.
Outside Access
- This information is for the entrance located at the front of the building.
- There is external signage.
- There is stepped access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 82cm.
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Step(s)
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- The step(s) is/are located at the threshold of the door.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and wood.
- There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs and chairs with armrests.
Desk(s)
- There is/are 3 desk(s) in the branch.
- The desk(s) is/are located ahead and to the left from the entrance .
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 73cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Meeting Room (The Mortgage Services Office)
- The Mortgage Services Office is located ahead and to the left from the entrance .
- The room is clearly visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
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Access into the Room
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- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 84cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- A height adjustable desk is not available.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be moved to allow a turning space for wheelchair users.
- There is a/are chair(s) with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are potential trip hazards within the room.
- There are electrical sockets in the floor.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.