Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Bairstow Eves - Southend-on-Sea branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print, different languages and audio.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Southend East.
- The branch does not have its own car park.
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Shared Car Park
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- The branch shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is not a/are not designated Blue Badge parking bay(s) available.
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is concrete.
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach (Entrance)
- The surface of the approach is concrete.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Bollards
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- There are fixed bollards on the approach.
- The bollards do not have a high visual contrast to prevent them being hazardous to visually impaired people.
Outside Access
- This information is for the entrance located on Southchurch Road.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 82cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the majority of the branch.
- The type of flooring in the branch is carpet and vinyl.
- There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs.
Desk(s)
- There is/are 9 desk(s) in the branch.
- The desk(s) is/are located on the left as you enter the branch.
- The nearest desk is approximately 2m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
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Desk Features
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- There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a plain background.
- The lighting levels at the desk(s) are moderate to good.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on some of the desks.
- None of the desks have clear space under them.
- There is not a hearing assistance system at the desk(s).
Step(s) (Access to the Shared Standard Toilet)
- There is a/are step(s) located at the rear of the branch.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 6cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are moderate to good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are available.
- The shared toilets that were surveyed are located at the rear of the branch.
- The shared toilet(s) is/are approximately 15m from the entrance.
- There is stepped access into the shared toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- There is not a lowered urinal.
- There is not a lowered wash basin.
- The height of the lowered wash basin is 85cm.
- The wash basin(s) tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilet(s).
- Lighting levels are good.