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Bridgfords - Ponteland

9 Main Street, Ponteland, Tyne and Wear, NE20 9NH

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Ponteland branch page on their website (opens in a new tab).

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Newcastle.
  • The nearest Metro station is Airport.
  • The branch does not have its own car park.
  • Shared Car Park View
    • The branch shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • There is not a/are not designated Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
  • Public Car Parks View
    • Public parking is not available within approximately 200m of the branch.

Outside Access

  • This information is for the entrance located at the front of the branch.
  • There is external signage.
  • There is ramped/sloped or stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 73cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 74cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is portable.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 75cm.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located at the first entrance door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and wood.
  • The lighting levels are moderate to good.
  • There is not a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with armrests.

Desk(s)

  • There is/are 4 desk(s) in the branch.
  • The desk(s) is/are located throughout the branch.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s) .
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • None of the desks have clear space under them.
    • Potential obstructions include; panels.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Mortgage Service Office)

  • The Mortgage Service Office is located to the rear of the branch.
  • The room is clearly visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 67cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are potential trip hazards within the room.
    • Wires from plug sockets could be a trip hazard.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.