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Dixons - Solihull

70 Poplar Road, Solihull, West Midlands, B91 3AB

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Solihull.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Marks and Spencer and Touchwood.

Outside Access

  • This information is for the entrance located to the front of the building.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • This entrance may be locked but a member of staff will unlock it to allow entry.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 70cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with no armrests and chairs with armrests.
  • Comments View
    • There is a slight slope just beyond the entrance door that leads to the first desk.

Desk(s)

  • There is/are 8 desk(s) in the branch.
  • The desk(s) is/are located to both sides of the walkway and in the Mortgage Services Meeting Room.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is ramped/sloped access to some of the desks.
  • There is a clear unobstructed route to some of the desks.
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (Meeting Room)

  • Meeting Room is located on the lower floor .
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 62cm.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There are some chairs with armrests on both side within the room.
    • There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are moderate to good.
  • Comments View
    • This meeting room is in a converted vault.
  • Comments View
    • This meeting room is in a converted vault.

Level Change (Mortgage Services Office)

  • There is a ramp/slope located Mortgage Services Office.
  • There is a/are step(s) located to the rear of the branch.
  • The step(s) is/are used to access Mortgage Services Meeting Room.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the step(s) is 25cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.