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Entwistle Green - St Annes

37 St Anne's Rd West, St Annes, Lancashire, FY8 1SB

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the St Annes branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is St Annes-on-the-Sea.
  • The branch does not have its own car park.
  • On Street Parking View
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: St Annes Square Car Park.

Approach

  • The surface of the approach is stone/concrete tiles and block paving.
  • There is step-free access on the approach.
  • Bollards View
    • There are fixed bollards on the approach.
    • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a slope with a very slight incline.

Outside Access

  • This information is for the entrance located at the front of the branch on St Annes Square.
  • There is external signage.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 79cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet and vinyl.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with no armrests and armchairs.

Step(s)

  • There is a/are step(s) located ahead from the entrance at the rear of the lower level.
  • The step(s) is/are used to access the desk on the upper level and the Mortgage Services room.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the step(s) is 27cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Desk(s)

  • There is/are 7 desk(s) in the branch.
  • The desk(s) is/are located ahead from the entrance on the lower and upper levels.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to some of the desks.
  • There is a clear unobstructed route to some of the desks.
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are varied.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Meeting Room (The Mortgage Services Office)

  • The Mortgage Services Office is located on the upper level at the rear of the branch.
  • Clear signage for the room is not visible from the entrance.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 71cm.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.