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Frank Innes - Derby

18-22 St James Street, Derby, Derbyshire, DE1 1RN

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Frank Innes Derby branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is a colleague trained in British Sign Language.
    • Colleagues are trained to British Sign Language level 3.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Derby.
  • The branch does not have its own car park.
  • Shared Car Park View
    • The branch shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is not a/are not designated Blue Badge parking bay(s) available.
    • The car park surface is loose chippings.
    • There is a dropped kerb from the car park to the branch.
    • The dropped kerb does not have tactile paving.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on St James Street.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: St James Car Park.

Outside Access

  • This information is for the entrance located on the left at the front of the branch.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is a second entrance to the branch on the right hand side.
    • This entrance is not in use.

Inside the Branch

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests.

Desk(s)

  • There is/are 9 desk(s) in the branch.
  • The desk(s) is/are located to the rear and the right of the branch.
  • The nearest desk is approximately 4m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is stepped access to some of the desks.
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There is a dedicated desk for Mortgage Services located to the right of the entrance, up one step.

Step(s)

  • There is a/are step(s) located to the right of the entrance .
  • The step(s) is/are used to access this step gives access to the Mortgage Advisor's area.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.