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Freeman Forman - Eastbourne

44 Terminus Road, Eastbourne, East Sussex, BN21 3LP

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Freeman Forman - Eastbourne branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request and voice recognition CD on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Eastbourne.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.

Approach

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Outside Access

  • This information is for the entrance located at the front of the branch to the left.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • This entrance may be locked but a member of staff will unlock it to allow entry.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located before the main entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the step(s) is 100cm.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and laminate.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with no armrests and armchairs.

Desk(s)

  • There is/are 5 desk(s) in the branch.
  • The desk(s) is/are located to the right of the main entrance. A further 2 desks are located opposite the main entrance. The Mortgage Advisor's desk is located at the rear of the branch to the right.
  • The nearest desk is approximately 1m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • Some of the desks are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.