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Gascoigne Pees - Leatherhead

London House, 29 Church Street, Leatherhead, Surrey, KT22 8EF

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Gascoigne-Pees - Leatherhead branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Leatherhead.
  • The branch does not have its own car park.
  • There are no parking facilities available at the branch.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Church Street.
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Church Street Car Park.

Approach (The Crescent)

  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient.

Approach (Church Street)

  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
  • Comments View
    • All routes along Church Road have a minimum width of 130cm. There are dropped kerbs and tactile paving at crossings.

Outside Access

  • This information is for the entrance located at the front of the building, on the corner of Church Street and The Crescent.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 86cm.
  • Step(s) View
    • The step(s) is/are located at the threshold .
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 9cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • The depth of the step(s) is 37cm.
  • Comments View
    • The branch does have a portable ramp, however the pavement may be too narrow to be able to place the ramp and have an adequate turning circle at the bottom.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet and vinyl.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; armchairs and sofas.
  • Comments View
    • The waiting area can also be used for customer interactions and the surface height of the table is 40cm.

Desk(s)

  • There is/are 1 desk(s) in the branch.
  • The desk(s) is/are located at the entrance on left-hand side.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
    • There are staff desks accessed via a level change to the rear of the ground floor. These can be used for meetings if the customer is unable to access the upstairs Mortgage Services Room.

Level Change (Access to the First Floor and the Rear Ground Floor Desks)

  • There is a ramp/slope located at the rear of the main ground floor area of the branch.
  • The ramp/slope is used to access the first floor and the staff desks to the rear.
  • There is a/are step(s) located to the rear of the main ground floor area.
  • The step(s) is/are used to access the Mortgage Services offices upstairs and the staff desks to the rear of the ground floor.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the step(s) is 22cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.
  • Comments View
    • There are 2 identical level changes with doorways 76cm wide.
    • There is a portable ramp, 72cm wide, to bypass the steps. Only the doorway on the right-hand side has an accessible route, with a minimum width of 105cm.

Other Floors

  • Stairs can be used to access other floors.
  • The service(s) on the floors which are not accessible is/are the Mortgage Services room, however the ground floor areas can be used if needed.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located to rear of the ground floor on the right-hand side.
    • The stairs are approximately 10m from the branch entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, light, single doors to enter and exit the stairwell on the ground floor and on the first floor.
    • The floors which are accessible by stairs are the ground floor and the first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • The railing is not easy to grip for the last 3 steps.

Meeting Room (Mortgage Services)

  • The Mortgage Services office is located on the first floor..
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 72cm.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.