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King & Chasemore - Midhurst

West Street, Midhurst, West Sussex, GU29 9NQ

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The branch does not have its own car park.
  • On Street Parking View
    • Standard on street parking is available (within approximately 50m of the branch).
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: The Grange Community & Leisure Centre Car Park.

Approach (West Street)

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • Comments View
    • The kerbs on the corner of Wool Lane and West Street are not flush, creating shallow steps. The pavement has a minimum width of 110cm.

Approach (Wool Lane)

  • The surface of the approach is stone/concrete tiles/paving slabs.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • Comments View
    • The dropped kerbs are not flush with the road. There is only a pavement on one side which has a minimum width of 102cm.

Outside Access (Branch Entrance)

  • This information is for the entrance located at the front of the branch on West Street.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 82cm.
  • Step(s) View
    • The step(s) is/are located at the threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the step(s) is 17cm.
  • Comments View
    • There is a further lip which is 2/3cm high after the step.

Inside the Branch

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is not a waiting area available in the branch.
  • Seating can be provided for customers while they wait.
  • Seating in the branch includes; chairs with armrests.

Desk(s) (Ground Floor)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located at the front and rear of the branch on the ground floor. The residential lettings desk is upstairs but staff can use downstairs desks.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is ramped/sloped access to some of the desks.
  • There is a clear unobstructed route to some of the desks.
  • Desk Features View
    • There are screens, windows, TVs or mirrors in front of or behind some of the desks which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 70cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).

Level Change (Ground Floor Desks)

  • There is a ramp/slope located to the rear of the ground floor.
  • The ramp/slope is used to access the 2 desks to the rear of the ground floor.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 72cm.
  • The lighting levels at the ramp/slope are good.

Meeting Room (Ground Floor)

  • The Meeting Room is located on the ground floor past the desks by the entrance..
  • The room is clearly visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 71cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 72cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Other Floors

  • Stairs can be used to access other floors.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located to the left-hand side of the ground floor.
    • The stairs are approximately 6m from the branch entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1.
    • There are 13 steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • The Residential Lettings desks are upstairs, but they can use the downstairs desks for those with mobility issues.

Desk(s) (Residential Lettings - First Floor)

  • There is/are 2 desk(s) in the branch.
  • The desk(s) is/are located on the first floor.
  • The nearest desk is approximately 17m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is stepped access to the desk(s).
  • There is not a clear unobstructed route to the desk(s).
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 73cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • Some of the desks have clear space under them.
    • Potential obstructions include; The desk on the right has a knee recess.
    • There is not a hearing assistance system at the desk(s).

Level Change (First Floor Desks)

  • There is a/are step(s) located at the top of the stairs on the first floor.
  • The step(s) is/are used to access the residential lettings desk on the first floor. The doorway is 71cm wide.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.