Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Mann Lewisham branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
-
Help and Assistance
View
- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Lewisham.
- The nearest DLR station is Lewisham.
- The branch does not have its own car park.
-
Public Car Parks
View
- Public parking is available within approximately 200m of the branch.
- The public parking facilities located close to the branch include: Lewisham Public Parking.
Approach (Lewisham High Street)
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
-
Bollards
View
- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 162cm.
- The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
-
Ramp/Slope
View
- There is a slope with a very slight incline.
Outside Access
- This information is for the entrance located on Lewisham High Street.
- There is external signage.
- There is step-free access at this entrance.
-
Entrance
View
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 82cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is vinyl.
- There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; chairs with no armrests.
Desk(s)
- There is/are 10 desk(s) in the branch.
- The desk(s) is/are located ahead as you enter the branch.
- The nearest desk is approximately 3m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
-
Desk Features
View
- There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are placed in front of a plain background.
- The lighting levels at the desk(s) are low to moderate.
- The distance between the floor and the underside of the desk(s) is 70cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- Potential obstructions include; panels.
- There is not a hearing assistance system at the desk(s).
Meeting Room
- The meeting room/mortgage service office is located along the corridor at the rear of the branch.
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
-
Access into the Room
View
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are easy to open.
- The width of the door opening is 73cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
-
Room Details
View
- There is not a hearing assistance system available for the room.
- There is some fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 69cm.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no chairs with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is placed in front of a plain background.
- There are potential trip hazards within the room.
- Wiring on the floor could be a potential trip hazard.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.