You are on Alternative Services. Skip to the next section.

Alternative Services

• This branch and the business is committed to making the services they offer accessible to all customers.
• As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
• If you’d rather see them face-to-face in your own home, they can always accommodate that too.
• In each branch a portable hearing loop is available on request with 48 hours notice.
• To find out more or if you have any further questions, please contact your local branch.

You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Miller Truro branch page on their website (opens in a new tab).
• This branch is located in/on a main shopping street/area.

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• Help and Assistance View
  • There is not a colleague trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Truro.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The public parking facilities located close to the branch include: Lemon Quay Multi Storey Car Park.

You are on Approach (Sales - Lemon Street). Skip to the next section.

Approach (Sales - Lemon Street)

• The surface of the approach is block paving.
• The approach surface is uneven in places.
• There is step-free access on the approach.

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• Comments View
  • There is a permanent flower bed in front of the branch. There is also a deep drainage by the side of the path.

You are on Outside Access (Sales - Lemon Street). Skip to the next section.

Outside Access (Sales - Lemon Street)

• This information is for the entrance located on Lemon Street.
• There is external signage.
• There is stepped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 91cm.
• Step(s) View
  • The step(s) is/are located just before the front door to the branch.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Inside the Branch (Sales). Skip to the next section.

Inside the Branch (Sales)

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• There is flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; sofas and chairs with armrests.

You are on Desk(s) (Sales). Skip to the next section.

Desk(s) (Sales)

• There is/are 4 desk(s) in the branch.
• The desk(s) is/are located to the left and right after you enter the branch .
• The nearest desk is approximately 3m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Level Change (Sales/Letting Department). Skip to the next section.

Level Change (Sales/Letting Department)

• There is a/are step(s) located to the rear left of the sales department .
• The step(s) is/are used to access the Lettings department .
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 21cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Approach (Lettings - Lemon Quay). Skip to the next section.

Approach (Lettings - Lemon Quay)

• The surface of the approach is stone/concrete tiles/paving slabs.
• The approach surface is uneven in places.

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• Bollards View
  • There are fixed bollards on the approach.
  • The bollards do not have a high visual contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a slope with a very slight incline.

You are on Outside Access (Lettings - Lemon Quay). Skip to the next section.

Outside Access (Lettings - Lemon Quay)

• This information is for the entrance located on Lemon Quay.
• There is external signage.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
• Ramp/Slope View
  • The ramp/slope is located just in front of the door to the branch.
  • There is a slope with a very slight incline.

You are on Inside the Branch (Lettings). Skip to the next section.

Inside the Branch (Lettings)

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• There is not sufficient space for a wheelchair user to use the seating area.
• Seating in the branch includes; chairs with armrests.

You are on Desk(s) (Lettings). Skip to the next section.

Desk(s) (Lettings)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located to the left after you enter branch.
• The nearest desk is approximately 2m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to some of the desks.

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• Desk Features View
  • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
  • Some of the desks are placed in front of a plain background.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on some of the desks.
  • None of the desks have clear space under them.
  • There is not a hearing assistance system at the desk(s).

You are on Level Change (Mortgage Advisor). Skip to the next section.

Level Change (Mortgage Advisor)

• There is a/are step(s) located to the rear of the Lettings department .
• The step(s) is/are used to access Mortgage Advisor's Room .
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The depth of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Meeting Room (Mortgage Advisor). Skip to the next section.

Meeting Room (Mortgage Advisor)

• The Mortgage Advisor's Room is located at the rear of the Lettings department .
• The room is clearly visible from the entrance.
• There is not clear signage for the room (on or near the door).
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access into the room.

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• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
• Comments View
  • This meeting room can also be accessed via the level change from the rear of the Sales department.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for customer use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.