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Palmer Snell - Christchurch

1 The Saxon Centre, Fountain Roundabout, Christchurch, Dorset , BH23 1QN

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Christchurch branch page on their website (opens in a new tab).
  • This branch is located in/on a main shopping street/area.
  • Help and Assistance View
    • There is a colleague trained in British Sign Language.
    • Colleagues are trained to British Sign Language level 1.
    • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Christchurch.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The public parking facilities located close to the branch include: Bypass Car Park.

Approach

  • The surface of the approach is stone/concrete tiles and block paving.
  • There is step-free access on the approach.
  • Ramp/Slope View
    • The ramp/slope is permanent, has a steep gradient and has handrails on both sides.
    • There is a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is/are 10+ clearly marked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • Comments View
    • The branch is adjacent to a walkway underpass of the A35.
    • There is a steep permanent slope of 6.3 degrees rising from the underpass which bypasses the steps.

Outside Access

  • This information is for the entrance located on the corner of the branch on Christchurch Bypass.
  • There is external signage.
  • There is step-free access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • There is sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests and armchairs.

Desk(s)

  • There is/are 6 desk(s) in the branch.
  • The desk(s) is/are located ahead and on the right of the branch.
  • The nearest desk is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s) .
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are good.
    • The distance between the floor and the underside of the desk(s) is 73cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • Potential obstructions include; panelling .
    • There is not a hearing assistance system at the desk(s).
    • There is an additional designated desk that is used for the provision of mortgage advice at the rear of the branch. .

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.
  • The nearest accessible toilet(s) is/are located at Bridge Street Car Park, Christchurch BH23 1EB.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located at Bridge Street Car Park, Christchurch BH23 1EB.
  • Comments View
    • There are standard toilets in the communal area of the office building.