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R A Bennett - Warwick

1 Jury Street, Warwick, Warwickshire, CV34 4EH

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Access Guide

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Alternative Services

  • This branch and the business is committed to making the services they offer accessible to all customers.
  • As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
  • If you’d rather see them face-to-face in your own home, they can always accommodate that too.
  • In each branch a portable hearing loop is available on request with 48 hours notice.
  • To find out more or if you have any further questions, please contact your local branch.

Branch Information

  • Help and Assistance View
    • There is not a colleague trained in British Sign Language.
    • The alternative formats documents can be provided in include; large print on request.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Warwick.
  • The branch does not have its own car park.

Approach

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • Bollards View
    • There are fixed bollards on the approach.
    • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
    • There is a level landing at the top of the ramp/slope.

Outside Access

  • This information is for the entrance located to the left of the branch on Church Street.
  • There is external signage.
  • There is stepped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is a large threshold at the entrance.

Inside the Branch

  • There is not step-free access throughout the branch.
  • The type of flooring in the branch is carpet and laminate.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • There is a waiting area available in the branch.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • Seating in the branch includes; chairs with armrests.

Desk(s)

  • There is/are 5 desk(s) in the branch.
  • The desk(s) is/are located to the right as you enter the branch.
  • The nearest desk is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to some of the desks.
  • There is a clear unobstructed route to some of the desks.
  • Desk Features View
    • There are not screens, windows, TVs or mirrors in front of or behind the desk(s) which could adversely affect the ability of someone to lip read.
    • The desk(s) is/are not placed in front of a plain background.
    • The lighting levels at the desk(s) are moderate to good.
    • The distance between the floor and the underside of the lowest desk is 70cm.
    • The distance between the floor and the underside of the highest desk is 72cm.
    • There is sufficient space to write or sign documents on some of the desks.
    • None of the desks have clear space under them.
    • There is not a hearing assistance system at the desk(s).
  • Comments View
    • In the middle of the sales floor there is a bowl shaped dip with a gradient of 1.5.

Other Floors (Access to Mortgage Services)

  • Stairs can be used to access other floors.
  • The service(s) on the floors which are not accessible is/are The Mortgage Services Room.
  • Stairs View
    • The stairs are for public use.
    • The stairs are located to the far right as you enter the branch.
    • The stairs are approximately 7m from the entrance door.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are Basement.
    • There are 12 steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 23cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the steps are moderate to good.
  • Comments View
    • The stairs are spiral - the largest depth is 39cm, the smallest is 15cm.

Meeting Room (Mortgage Services office)

  • The Mortgage Services office is located on the basement level..
  • Clear signage for the room is not visible from the entrance.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • Access into the Room View
    • There are no doors at this entrance.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • The colour contrast between the walls and floor is medium.
    • The lighting levels are moderate to good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for customer use.

Standard Toilet(s)

  • Standard toilet facilities are not available.